Senior Account Manager

Luxer One • Sacramento, CA

4d

About The Position

At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers. The Luxer One Commercial division is seeking an enthusiastic, driven, customer-centric Senior Account Manager to join our growing team! Our Account Managers oversee the client’s experience as they use our locker systems and ensure their needs are met on time. If you are a highly-motivated, tech-savvy, self-starter seeking a critically important role in a fast-paced environment, then you’ve come to the right place.

Requirements

• Bachelor's Degree preferred, or equivalent work experience
• 5+ years customer service or account management experience in a fast-paced environment
• A confident phone presence and effective email communication
• Previous experience with Zoho or other CRM
• Proficiency with Mac or Apple products

Responsibilities

• Proactively manage the client relationship and ensure the locker system continues to meet their ongoing needs
• Develop a strong knowledge base of the locker system to be able to support our clients
• Collaborate with Marketing on the production of Customer Case Studies which can be used as a sales enablement tool
• Collaborate with internal teams to address escalated customer service inquiries and opportunities for growth
• Assist the Project Management team with stalled clients to encourage immediate use of the system
• Analyze utilization data and targeting customers with high utilization for expansion opportunities
• Provide valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs
• Take on special projects to assist in the growth and development of the company

Benefits

• Opportunities to advance
• Mentorship
• Growth opportunities
• 401k with matching
• Generous PTO
• Flexible work arrangements
• Excellent medical, dental, and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree