Senior Account Manager

Jack Morton Worldwide•Oakville, ON

9h•Hybrid

About The Position

A Senior Account Manager is responsible for maintaining and growing profitable revenue for assigned Jack Morton clients as it relates to their Experiential Marketing portfolios. A Senior Account Manager supports Jack Morton Account Directors on the strategic aspect of the client relationship and manages tactical aspects of project deliverables. The Senior Account Manager takes all appropriate and necessary actions to ensure clients regard Jack Morton in high esteem and have significant confidence in the support provided. Ability and desire to coach Account Managers & Account Coordinators in areas of expertise.

Requirements

Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Account Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, proposals and business correspondence.
Ability to effectively present information and respond to questions from groups of Company employees and managers, customers and the general public.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations.
Experience in the face-to-face experiential marketing or a creative solutions based agency
Thrives in an entrepreneurial and independent environment
Is impervious to limits or roadblocks
Embodies flexibility, open-mindedness and receptivity
Actively works out solutions
Identifies something valuable in being part of a team and ability to effectively collaborate
Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
Ability to develop excellent rapport with existing and prospective clients
Demonstrates a good “business sense”
Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines
Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment
Solution oriented

Nice To Haves

Pharmaceutical experience, including an understanding of additional processes and requirements, a PLUS
Global and digital experience are highly desired

Responsibilities

Support and provide leadership regarding the management of your assigned clients Experiential Marketing portfolio
Serve as the lead Account Manager and primary point of contact with Jack Morton clients contact on project deliverables as it relates to Account Management
Engage Global Estimating when required and support estimating efforts where appropriate
Prepare high-level written correspondence and proposals to clients & client leadership
Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
Possess mastery level operational knowledge of Jack Morton systems, tools & processes as it relates to project workflow, engage and manage effectively
Drive collaboration with Jack Morton Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
Collaborate with Jack Morton Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
Observe deadlines, prioritize workload and operate under limited time constraints
Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
Act as liaison between clients, agencies, appropriate 3rd parties and all Jack Morton departments
Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations
Utilize Jack Morton to document and communicate project details, activities, and actions
Able to manage multiple large clients (each +$500K annual revenue)
Ability to manage projects simultaneously from start to finish (from creative development, to proposal approvals, to implementation, to reconciliation)
Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
Recognize and support development of new business opportunities with existing clients
Build and maintain relationships with the clients that we support
Elevate new prospect opportunities to sales leadership
Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
Drive internal brainstorming sessions by offering ideas on project deliverables
Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
Clearly represent their client’s needs, while guiding internal teams with their knowledge and insights of the client and the client’s business throughout the project life cycle, from concept development through delivery and final billing
Manage all account related needs including, but not limited to: Inventories, Show site expectations, Quality assurance, Estimating, proposals & invoicing, Ability to include project documentation
Travel approximately 30% of the time, supporting client deliverables; global travel may be required
Exceptional time management and reporting
Ability to forecast client financial activity with Jack Morton on a 12-month rolling calendar
Maintain and update project information, including financial within Jack Morton systems
Demonstrate project and meeting fiscal responsibility
Monitor and ensure consistent delivery of ≥40% gross margin on average
Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects
Ensure all costs/ items are accounted for within Jack Morton systems, client quotes, proposals and invoices
Review all invoice drafts for accuracy prior to billing
Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion
Contribute & develop regular business review reports with Account Director & Sales Leadership
Identify areas of personal expertise and share learnings with Global Account Management
Train and develop individual skill set, expanding client services, business and marketing expertise
Coach Account Managers & Account Coordinators in areas of expertise
Resolve problems / conflicts within organization where appropriate
Complete all work and responsibilities with minimal supervision and direction