Senior Account Manager

Perry Weather•Dallas, TX

11d•Onsite

About The Position

Perry Weather helps organizations keep people safe and operations running when weather conditions change. We combine on-site weather stations, sirens, software, and 24/7 meteorologist support into one system for monitoring conditions and automating weather safety decisions. Our customers include school districts, businesses, municipalities, golf courses, and professional sports organizations. We recently raised $110M in growth funding led by Silversmith Capital Partners. As we grow, we’re investing in the team that supports and expands our most important customer relationships. We’re hiring a Senior Account Manager to own retention and growth across our largest and most strategic accounts. You’ll manage a focused book of approximately 50 customers, growing toward 75, with responsibility for renewals, expansion, and the overall customer relationship. You’ll get to know each customer’s priorities, help them get more out of Perry Weather, and identify opportunities to grow the relationship. That means staying close to how they use the product, building relationships with decision-makers, and addressing issues well before renewal. This is also an opportunity to help shape our account management function. You’ll have the autonomy to build account plans, improve onboarding, and establish processes that the broader team can use as we scale.

Requirements

5+ years of SaaS account management or customer success experience, including ownership of enterprise or strategic accounts.
A track record of retaining customers and sourcing and closing expansion business.
Experience managing renewals, negotiating contracts, and working with multiple decision-makers.
Strong communication, organization, and follow-through.
Ability to connect product capabilities to customer needs and business outcomes.
Comfort building processes while managing the day-to-day needs of your accounts.
Curiosity about the product and a willingness to work through the details when customers need help.
Willingness to travel for customer meetings and relationship development.

Responsibilities

Own the full renewal cycle for your accounts, from planning and negotiation through renewal.
Identify and close expansion opportunities by understanding customer needs and introducing additional products, capabilities, or broader adoption across their organization.
Build relationships with key stakeholders, including day-to-day users, internal champions, and executive decision-makers.
Develop account plans that capture customer priorities, renewal risks, and growth opportunities.
Lead customer conversations about adoption, results, and how Perry Weather can support their goals.
Partner with Account Executives on account strategy and expansion opportunities.
Coordinate onboarding for complex accounts, working across teams to manage requirements, set expectations, and deliver a strong customer experience.
Take ownership of customer issues and bring the right people together to resolve them.
Share customer feedback with Product to help guide improvements and new capabilities.