Senior Account Manager

Ntiva, Inc.

2d•$90,000 - $115,000•Hybrid

About The Position

Our Government Contractor (GovCon) Market supports organizations that hold or pursue government contracts or operate in regulated environments. We help clients navigate complex regulatory and technology requirements while driving operational excellence and business growth. As a Senior Account Manager (SAM), you will build trusted partnerships with clients in the GovCon sector, guiding strategic technology and compliance initiatives while driving retention, expansion, and long-term business success.

Requirements

5–7 years of client-facing or client services experience, with a background in IT or technology-related services
Strong relationship-building skills and a client-focused mindset
Proven track record of achieving account growth and maintaining client retention
Excellent written communication skills, with the ability to draft clear, professional correspondence
Ability to collaborate across teams to gather information and drive outcomes
Comfort managing multiple priorities and complex accounts under pressure
Highly organized with excellent time-management skills
Experience supporting regulated clients (e.g., government contractors, healthcare, financial services, or similar environments)
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Nice To Haves

Background in MSP or professional services environments
Bachelor’s degree (BA/BS) in Business, Computer Science, IT, or a related field
Demonstrated working knowledge of frameworks such as NIST 800-171, DFARS, and CMMC
Experience with cybersecurity, cloud (GCC / GCC High / Azure), and managed security services
Experience with ConnectWise or similar service management platforms
CMMC Registered Practitioner (RP) certification

Responsibilities

Manage up to 25 named accounts, representing $2.5M–$4M in annual recurring revenue (ARR), including individual accounts generating $8K+ in monthly recurring revenue
Work with regulated clients to understand their goals and guide strategic technology and compliance initiatives
Collaborate with Ntiva’s vCISO, compliance, security, and technical teams to ensure client needs are met
Conduct regular in-person and virtual client meetings to discuss strategy, budgets, and technology roadmaps
Identify, pursue, and close expansion opportunities to consistently achieve quarterly sales goals
Communicate new Ntiva products, services, and enhancements to clients
Manage and execute agreement renewals, ensuring the right mix of services and identifying upsell opportunities
Collaborate with business development teams to onboard new clients
Proactively manage at-risk accounts to ensure retention and satisfaction
Partner with solution architects to scope and position client projects effectively
Share client feedback internally to ensure expectations are clearly set and consistently met
Maintain accurate and transparent client billing by reviewing invoices and engaging with clients on past-due balances, coordinating with Finance as needed
Perform additional duties as assigned

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent