Senior Account Manager
About The Position
In the Senior Account Manager role, you will own the long-term success and growth of key customer accounts from onboarding through renewal. This role requires someone who can operate with high ownership and limited oversight, proactively solving complex customer challenges and driving clarity in a fast-paced, high-growth environment. The ideal candidate brings exceptional communication and relationship-building skills, the ability to engage with multiple stakeholders including senior leaders, and the organizational discipline to manage complex accounts with strong attention to detail.
Requirements
- Experience managing enterprise or high-value customer accounts
- Ability to own strategic customer relationships
- Strong consultative problem-solving skills
- Experience working with executive stakeholders
- Excellent presentation and communication skills
- Ability to lead cross-functional collaboration
- Strong account planning and prioritization
- Passion for delivering exceptional customer experience
Nice To Haves
- Prior experience in strategic account management roles with expansion
- Experience working at a high-growth internet, SaaS, or connected hardware company
- Background in managing complex enterprise-level onboarding
Responsibilities
- Build great relationships with each of your accounts – you are responsible for their overall success on our platform
- Train new customers and new users to help them better understand features and platform offerings
- Perform onboarding tasks for new customers
- Drive product adoption and utilization
- Manage, negotiate, and close renewal contracts
- Provide customer feedback to our Product and Engineering teams including, but not limited to, issues, user feedback, and enhancement requests
- Build a repository of referenceable customers
Benefits
- Collaborative, in-person culture. Everyone works in-office Monday–Friday, which helps us move fast, solve problems together, and build a culture that’s genuinely fun and connected.
- Comprehensive benefits. Competitive health, dental, and vision plans, 401(k) with employer matching, and a suite of voluntary benefits to support your health, well-being, and financial future.
- Good people, good times. Monthly All-Hands, Office Olympics, happy hours, and more. We take the work seriously and the culture seriously too.
- You're getting in early, and that matters. We're growing fast, but the biggest opportunities are still ahead. The people joining now will help shape what Perry Weather becomes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
