Senior Account Manager

Energy Infrastructure Partners LLC • Philadelphia, PA

12d • $85,000 - $12,000 • Hybrid

About The Position

EIP is seeking a highly motivated Senior Account Manager to support our client, in Philadelphia, Pennsylvania. In this role, you will lead customer engagement and account management efforts for non-residential energy efficiency programs, working directly with commercial and industrial customers to help them identify, pursue, and implement energy efficiency projects.
The Senior Account Manager will play a critical role in developing and managing relationships with building owners, facility managers, contractors, and other stakeholders, while guiding customers through the program process from initial engagement through project development and implementation. This includes communicating program opportunities, helping customers understand technical recommendations, coordinating with engineering and outreach teams, resolving issues, and supporting project follow-through.
This role also includes supervision of Account Managers, with responsibility for providing direction, coaching, and quality oversight to help ensure strong customer service, consistent account management practices, and achievement of program goals. The Senior Account Manager reports to the EIP Program Manager and works closely with engineers, outreach staff, and program leadership to support a seamless customer experience and strong program performance.

Requirements

• Education: Bachelor’s degree in business, marketing, communications, environmental studies, energy, engineering, or a related field; or equivalent relevant experience.
• Experience: At least 5 years of experience in account management, customer relationship management, sales, outreach, program delivery, or a related client-facing role, preferably in energy efficiency, utilities, clean energy, or a related field.
• Leadership Experience: Demonstrated experience mentoring, training, leading, or supervising staff in a professional setting.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain program offerings, project opportunities, and technical concepts clearly and persuasively.
• Relationship Management: Proven ability to develop and maintain productive relationships with customers, contractors, and other external stakeholders.
• Organization and Follow-Through: Strong organizational skills, attention to detail, and ability to manage multiple customer accounts, priorities, and deadlines effectively.
• Customer Service Orientation: Demonstrated ability to provide responsive, professional, and solutions-oriented support to customers and partners.
• Technology Skills: Proficiency with Microsoft Office and experience using CRM systems, spreadsheets, and customer or project tracking tools.
• Mission Alignment: A strong commitment to sustainability, energy efficiency, and delivering high-quality customer service.

Nice To Haves

• Industry Experience: Experience working in utility-sponsored energy efficiency programs, demand-side management, or related clean energy programs.
• Commercial and Industrial Customer Experience: Experience serving large commercial, industrial, institutional, healthcare, education, or public sector customers.
• Technical Familiarity: General understanding of building systems, energy efficiency opportunities, incentives, energy audits, and project implementation processes.
• Trade Ally Experience: Experience working with contractors, consultants, distributors, vendors, or trade ally networks.
• Local Market Knowledge: Familiarity with the Pennsylvania market and the needs of non-residential customer segments.
• Performance and Pipeline Management: Experience managing opportunity pipelines, tracking project progress, and using data to improve customer conversion and implementation outcomes.

Responsibilities

• Customer Relationship Leadership: Build and maintain strong relationships with commercial and industrial customers, contractors, and other stakeholders to support long-term engagement and successful project development.
• Account Management: Manage a portfolio of larger, more complex, and higher-value customer accounts, providing strategic support to move opportunities toward implementation.
• Project Advancement: Help customers understand recommendations, overcome barriers, and take action on energy efficiency opportunities through ongoing follow-up and coordination.
• Team Leadership: Supervise and support Account Managers, reinforcing strong performance, consistent communication, effective follow-through, and high-quality customer service.
• Program Education: Communicate program offerings, incentive opportunities, and energy efficiency benefits clearly and effectively to customers and partners.
• Cross-Functional Coordination: Work closely with engineering, outreach, and program operations teams to align customer support activities with program delivery and performance goals.
• Data-Driven Performance: Maintain accurate account and project records, monitor pipeline activity, and use data to improve customer engagement and program outcomes.
• Manage Key Customer Accounts: Serve as the primary relationship manager for larger and more complex commercial and industrial accounts, helping customers navigate the program and advance projects.
• Supervise Account Managers: Provide guidance, mentorship, and support to Account Managers; assist with onboarding and training; monitor performance; and promote consistent account management practices across the team.
• Guide Customers Through the Program: Work directly with customers to explain program offerings, identify opportunities, communicate next steps, and support participation from initial engagement through project completion.
• Coordinate with Engineering Staff: Collaborate with engineers and technical staff to communicate audit findings, project recommendations, savings opportunities, and implementation pathways in a way that customers can understand and act on.
• Advance Project Opportunities: Track and follow up on customer opportunities, address barriers to participation, and help move projects through the program pipeline toward implementation.
• Support Service Delivery: Coordinate with internal teams to ensure energy assessments, technical support, and related services are scheduled and delivered effectively and in alignment with customer expectations.
• Maintain Accurate Records: Document customer interactions, project status, follow-up actions, and participation outcomes in CRM and other tracking tools to support reporting and performance management.
• Participate in Customer and Market Engagement: Support meetings, workshops, webinars, presentations, and other engagement activities that help recruit and retain customers and strengthen market presence.
• Gather Feedback and Market Intelligence: Collect information from customers and partners regarding service needs, participation barriers, and market trends to help improve program strategy and delivery.
• Collaborate Across Teams: Work closely with outreach staff, engineers, program managers, and administrative personnel to ensure coordinated communication and a seamless customer experience.
• Report on Account Activity and Performance: Prepare regular updates on account progress, pipeline status, customer engagement, project movement, and team performance for program leadership.

Benefits

• Competitive base salary ($85,000-$120,00) commensurate with experience and qualifications.
• Performance-based bonus tied to individual and company performance.
• 401(k) retirement savings plan with employer match.
• Comprehensive health, dental, vision, life, and disability insurance.
• Paid vacation, sick time, and holidays.
• Professional development and training opportunities.
• A dynamic, inclusive work environment that encourages collaboration, innovation, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees