Senior Account Manager, PA

EverDriven•Greenwood Village, CO

3d•Remote

About The Position

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. The Senior Account Manager leads strategic account relationships within a designated territory, serving as the primary point of contact between EverDriven and its clients. This role is responsible for building and maintaining high-level relationships with school districts, overseeing service delivery quality, and identifying opportunities for account growth. The Senior Account Manager partners cross-functionally to develop and implement scalable transportation solutions that improve client satisfaction, operational efficiency, and safety outcomes. This individual brings deep account management experience and a proactive, consultative approach to driving long-term client success.

Requirements

Bachelor's degree or equivalent professional experience
5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries
Proven ability to manage multiple high-value clients and projects simultaneously
Excellent communication, negotiation, and relationship-building skills
Strategic thinker with the ability to analyze complex data and present actionable insights
Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
Valid Driver’s License with a clean driving record
Must pass a background check and drug screening as a condition of employment
Occasional travel required

Responsibilities

Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point
Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission
Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery
Drive client retention and expansion by identifying upselling and cross-selling opportunities
Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition
Partner with Field Operations to ensure quality standards are met and exceeded
Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions
Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary
Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability
Manage and contribute to continuous improvement initiatives across accounts and operational workflows
Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning
Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements