Director Client Partnerships

Spotlight Media•New York, NY

4d•$115,000 - $160,000•Onsite

About The Position

Spotlight Media is looking for a Senior Account Manager to serve as the quarterback for our flagship TikTok Shop clients. This is a high-impact, client-facing role where you’ll lead strategy, own P&L levers, and drive execution across multiple moving parts of the business. You won’t just manage “day-to-day tasks” - you’ll be accountable for client growth, shop health, and overall success. As a Senior Account Manager, you’ll manage a pod of Account Managers and a Creator Managers, giving you direct leadership experience while building scalable systems and playbooks. This is the perfect opportunity for someone who thrives in ambiguity, loves taking ownership, and wants to pioneer the future of social commerce with some of the biggest brands in the world. This role is based in our NYC office located in Midtown Manhattan.

Requirements

3–6+ years’ experience in e-commerce marketplaces, digital commerce operations, or social commerce.
Proven track record of owning revenue/growth targets (GMV, AOV, margins).
Analytical depth - you’re comfortable in Excel/Sheets and can work with dashboards and reporting tools.
Exceptional client communication, executive storytelling, and negotiation skills.
Comfortable in ambiguity - you can chart a path forward with little precedent.
Experience leading or mentoring junior team members.
Proven ability to cross-sell/upsell clients when and where it makes sense.

Nice To Haves

Hands-on operator experience in TikTok Shop (Seller Center, creator marketplace, live commerce, or shop ads).

Responsibilities

Lead full-funnel TikTok Shop growth strategies: assortment, pricing, promotions, content, live events, and creator/affiliate programming.
Set quarterly GMV, ROI, and margin goals - and deliver them.
Conduct regular WBRs and QBRs, translating complex performance into actionable insights for executives.
Identify opportunities for expansion, upsells, and scope evolution.
Build and operationalize affiliate/creator programs, including commission structures, contracts, and KPIs.
Align creators with client goals, promotional calendars, and content strategies.
Lead live shopping events end-to-end: scripting, host selection, pin strategies, and post-event analysis.
Partner with creative teams to optimize content for conversion.
Align shop inventory, attribution, and catalog with ad campaigns (Spark Ads, Shopping Ads, etc.).
Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses.
Translate raw data into client-facing narratives and recommendations.
Serve as the internal glue, coordinating between client, brand, TikTok
Escalate issues, remove roadblocks, and ensure alignment.
Mentor junior team members, build scalable playbooks, and raise the bar for execution.