Senior Account Manager

Gainwell Technologies LLC•Any city, OH

2d•$82,700 - $118,100•Remote

About The Position

The Senior Account Manager leads engagement for at least one client or significant project. The role owns client relationships and contract management, ensuring Gainwell operations deliver services in alignment with contractual commitments. It also supports revenue growth by pursuing upsell opportunities and expanding services while maintaining client satisfaction. The position involves managing operational performance, budgets, project delivery, and client communications, as well as supporting sales and identifying risks and growth opportunities.

Requirements

Strong client relationship management experience, including experience with large or complex client engagements.
Ability to use data-driven analysis and communicate its impacts in client-friendly terms.
Demonstrated ability to manage budgets, revenue targets, and contract performance.
Excellent written and verbal communication skills and a strong customer service mindset.
Proven ability to manage projects, prioritize work, and meet deadlines in a fast-paced environment.
Proficiency with Microsoft Excel, Word, and PowerPoint.

Nice To Haves

Exposure to Tableau.

Responsibilities

Manage client contracts, relationships, and operational performance to ensure contractual obligations are met.
Collaborate with internal teams to ensure client deliverables are accurate and timely.
Prepare, monitor, and report on budget and revenue expectations for assigned client engagements.
Partner with clients to develop project approaches, implementation plans, and long-term growth strategies.
Oversee project development and implementation to ensure timely and successful delivery.
Serve as the primary point of contact and maintain regular communication with clients to ensure satisfaction.
Identify and pursue new revenue opportunities, including expanding services within existing accounts.
Support sales activities, including proposal development and closing new business opportunities.
Monitor legislative, regulatory, and competitive landscapes to identify risks and growth opportunities.