Senior Account Manager - Construction Specialty Group

True North Companies • Cedar Rapids, IA

17h • Hybrid

About The Position

TrueNorth Companies is looking for a Senior Account Manager to join our Construction Specialty Group in Cedar Rapids, IA . This is a unique opportunity to join a growing specialty team within TrueNorth! We embrace our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart! About TrueNorth Companies: Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team! What TrueNorth Offers: TrueNorth offers a lineup of excellent benefits to all full-time employees, including: Annual Bonus Medical, Dental, Vision, Life, and Disability Insurance 401(k) with Company Contributions Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays Paid Volunteer Time Off and Donation Match Program Tuition reimbursement and paid certifications, licenses, designations Employee Assistance Program (EAP) and wellness program with financial incentives Hybrid Work Schedule $3,000 Referral Bonus

Requirements

• High School diploma or GED required, two or four-year degree preferred
• Minimum 5 years of demonstrated insurance experience managing commercial accounts either at a carrier or agency is required
• P&C Insurance license required
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
• Understand the different processes/forms associated with the varying coverages and insurers
• Strong organizational and time management skills
• Ability to prioritize workload
• Extremely accurate and detail-oriented
• Strong and professional verbal and written communication skills
• Strong problem-solving skills
• Understand and maintain fiduciary responsibility for company, client, and producer
• Ability to work independently
• Strategic thinking
• Relationship management
• Strong work ethic

Nice To Haves

• Experience working on Construction Accounts preferred
• Experience working with EPIC Agency Management Software preferred

Responsibilities

• Accurately manage book of business with a pro-active client service approach, ensuring all deadlines are met
• Assist in the strategy, marketing, and placing new business and/or renewal business while maintaining process per workflows.
• Serve as a subject matter expert for Construction Specialty Group
• Direct firm resources such as Claims, Legal, Safety, Marketing, and/or Technology, when necessary.
• Round out coverage for accounts in collaboration with the service team or independently, as assigned
• Prepare and present materials during client meetings.
• Proactively manage the delivery of the firm's commitments based on the suite of services purchased by the client - including identifying round-out or cross selling opportunities.
• Seek opportunities to mentor and train Account Managers on knowledge of industry, regulatory requirements, tools and resources available to assist clients.
• Answer questions from producer and the service teams regarding accounts
• Communicate with the clients and answer questions regarding provided policies and/or services
• Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
• Travel or visit insurance companies and/or clients, when necessary
• Identify and participate in group projects, divisional projects, or agency projects that solve for more efficient processes or servicing of clients.
• Perform other duties as assigned

Benefits

• Annual Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
• Paid Volunteer Time Off and Donation Match Program
• Tuition reimbursement and paid certifications, licenses, designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• Hybrid Work Schedule
• $3,000 Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees