Senior Account Manager

Fiserv • Lincoln, NE

7d • Onsite

About The Position

As a Senior Account Manager, you will manage operational relationships for assigned clients and support the quality delivery and maintenance of products and services. You will work with clients, Relationship Managers and teams across Fiserv to resolve service delivery needs, strengthen client satisfaction and identify opportunities that support long-term growth. Your work helps clients achieve operational outcomes with consistency, clarity and accountability.

Requirements

• 4+ years of experience in account management, client service or relationship support within banking, financial technology or the financial services industry.
• Experience managing client escalations, service delivery issues and resolution plans across internal teams.
• Experience using Microsoft Office applications, including Excel, PowerPoint, Word and Outlook, to create client-ready updates, reports and documentation.
• Experience communicating with client contacts and internal stakeholders through written updates, meetings and issue-resolution discussions.
• Bachelor’s Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience.

Nice To Haves

• Knowledge of Fiserv systems, products or operational support processes.
• Experience supporting complex client accounts with multiple contacts, solution sets and governance routines.
• Project management experience, including tracking milestones, dependencies, risks and action items.
• Experience identifying client needs and developing plans that improve service delivery outcomes.

Responsibilities

• Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.
• Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements that strengthen the client experience.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior