Senior Account Manager

Jenzabar•Westbury, NY

10d•$60,000 - $67,000

About The Position

As a Senior Account Manager, you’ll become a trusted face of our client partnerships and a support within our larger Account Management team. In this role, you’ll act as a link between our internal teams and our partner institutions, ensuring everyone is aligned and supported. You’ll collaborate with our Strategists to manage our more complex client campaigns. With your experience and willingness to help guide your fellow teammates, you’ll be an integral part of ensuring client satisfaction, driving long-term retention, and creating a supportive team atmosphere.

Requirements

4+ years of relevant professional experience (Higher Education adjacent background preferred).
Bachelor’s Degree in a related field.
Proficiency in Microsoft Office Suite, specifically Word and PowerPoint.
Expert interpersonal communication skills, with a proven ability to manage client expectations and maintain professional rapport across various stakeholders.
Exceptional organizational skills and a meticulous attention to detail.
Proven ability to handle confidential information with discretion while working with a high level of autonomy.
A collaborative mindset paired with the ability to execute tasks independently to meet deadlines.
Self-motivated learner with the drive to take initiative and master new processes quickly.

Responsibilities

Develop comprehensive production schedules and continually monitor progress against milestones.
Input and follow up on all project related tasks in for internal team leads following the project schedule.
Act as the primary point of contact for our clients and internal teams. Provide regular updates, maintain all pending items and ensure feedback is received and executed correctly.
Review all projects before passing to a client to ensure it meets the project goals, client expectations, and are error free.
Review digital marketing plans to ensure they are spending accurately and are within budget. Request hour allocation and ensure all projects remain profitable.
Maintain all meeting agendas (both internally and externally). Provide detailed note taking during all meetings for reference and follow up.
Manage communications and relationships with vendors on any physical deliverables. Route proofs and edits between the Spark451 team and the vendor.
Proactively identify "knowledge gaps" within the team and conduct informal training to elevate the collective skill set of the group.
Act as a collaborative sounding board. Assist other members of the team with complex deliverables to ensure their project is on the right track before it reaches the client.
Other duties as assigned