Senior Account Manager
About The Position
The Staff Pad is partnering with a global leader in fine art logistics to hire a Senior Account Manager in Chicago. This is a high-impact role for an experienced professional who can manage complex client relationships, oversee logistics projects, and drive revenue growth. This role is ideal for someone who thrives in a fast-paced, high-touch environment, can confidently manage high-value clients, and brings strong experience in logistics—especially within fine art, interior design, or luxury services. If you’re commercially minded, highly organized, and able to lead both clients and internal teams—this is a great opportunity to step into a strategic, leadership-level position.
Requirements
- 3–7+ years of experience in: Logistics, account management, or project management
- Fine art logistics, interior design logistics, or related industries
- Strong experience managing shipments and logistics documentation
- Proven ability to handle multiple projects in a fast-paced environment
- Strong communication skills across clients, vendors, and internal teams
- Experience using CRM or logistics systems (HubSpot or similar)
- High attention to detail and strong organizational skills
- Ability to work independently while collaborating across teams
Nice To Haves
- Experience working for a competitor or adjacent industry
- Familiarity with international shipping and compliance requirements
- Experience mentoring or leading junior team members
Responsibilities
- Serve as the primary point of contact for high-value client accounts
- Build long-term client relationships and act as a trusted advisor
- Manage complex logistics projects from quote through execution and billing
- Oversee domestic and international shipments, ensuring timelines and quality standards are met
- Prepare and manage: Shipping documents, Bills of lading (BOLs), Pack notes and project documentation
- Coordinate across internal teams (operations, warehouse, leadership) to ensure seamless execution
- Identify upsell and cross-sell opportunities within existing accounts
- Support pricing strategy, quoting, and margin management
- Monitor account performance, profitability, and revenue growth
- Act as escalation point for client issues and operational challenges
- Ensure compliance with all shipping and regulatory requirements
- Mentor and support junior Account Managers
- Lead by example in a fast-paced, team-oriented environment
- Collaborate closely with leadership on key accounts and strategy
- Drive communication across teams to ensure projects stay on track
- Contribute to process improvements and operational efficiency
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
