Senior Account Manager, K4B

KAYAK • Cambridge, MA

1d • $115,000 - $140,000 • Remote

About The Position

KAYAK, part of Booking Holdings, is a leading travel search engine that helps people find perfect travel arrangements. KAYAK for Business (K4B) is KAYAK's corporate travel platform, designed to help companies manage business travel through a modern online booking experience, AI-powered features, and a network of travel management partners. This Senior Account Manager role is central to client relationships, serving as the primary point of contact for a portfolio of US-based corporate clients. The role involves helping clients derive value from the platform, ensuring their travel programs stay on track, and fostering growth. The position requires close collaboration with the account management team and regular interaction with colleagues in Product, Support, Finance, and Implementation.

Requirements

• Experience in account management, client success, customer relationship management, or a related client-facing role.
• A track record of managing multiple client relationships simultaneously, with strong follow-through and attention to detail.
• Clear, confident communication skills (written and verbal) and comfort working with people at different organizational levels.
• The ability to use data to track account performance, spot trends, and inform client conversations.
• A collaborative, organized approach to work, including the ability to coordinate across multiple internal teams and external partners.
• Equivalent experience, training, or transferable skills from adjacent fields (such as hospitality, operations, consulting, or customer success) are genuinely considered.

Nice To Haves

• Experience in corporate travel, B2B technology, or SaaS.
• Familiarity with tools such as Salesforce, project management platforms, or business intelligence dashboards.
• Experience working alongside or coordinating with travel management companies or other third-party service partners.
• Experience supporting clients through product launches, market expansions, or change management.

Responsibilities

• Own a portfolio of assigned corporate accounts and serve as their primary day-to-day contact for platform adoption, account health, and ongoing support.
• Build trusted, long-term relationships with client travel teams and program managers, focusing on retention and satisfaction.
• Lead regular account reviews, quarterly business reviews, and strategic performance reviews, often in coordination with travel management company (TMC) partners.
• Monitor account health across the portfolio, identify risks early, and develop clear action plans to address them.
• Drive adoption of platform capabilities, including AI-assisted booking, group travel features, direct content, and international expansion, by helping clients understand the value and supporting successful rollouts.
• Coordinate with internal teams including Product, Support, Finance, and Implementation to resolve issues, close open items, and deliver on commitments made to clients.
• Manage contract renewals and amendments; contribute to pricing discussions and identify opportunities for account growth.
• Keep account records, action logs, and renewal timelines accurate and up to date.
• Contribute to team-wide improvements, including playbooks, templates, and scalable processes, to enhance team effectiveness.
• Represent the voice of clients internally, sharing feedback and patterns to inform decisions made by the broader team and product organization.

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Free lunch 2 days per week
• Fun quarterly events
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave benefits
• Annual bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed