Senior Account Manager

Omnicom Health•Williamsburg, VA

13h•Onsite

About The Position

The Senior Account Manager is the primary client contact, responsible for exceeding client expectations regarding agreed-upon Statements of Work (SOW). This role requires strong organizational, communication, and problem-solving skills, balancing client needs with company objectives. The Senior Account Manager must quickly build trust and credibility, communicate account status to superiors and peers, and maintain daily client communication. A key aspect of this role is understanding and incorporating the unique patient/caregiver experience into strategies and solutions, given the company's focus on the patient journey. This role also involves handling sensitive patient information (PII and PHI) and adhering to strict privacy and regulatory training, including HIPAA, FDA, and FTC guidelines.

Requirements

2+ years of pharma or healthcare advertising
Strong communication/presentation skills
Strong conceptual skills
Ability to work closely and collaboratively with a team, including those within and outside of the Senior Account Manager’s day-to-day team
Strong time management skills
Ability to serve in a driving role during client meetings, including speaking, presenting, and sharing documents and information
Proficient in Microsoft PowerPoint, Excel, and Word
Valid driver’s license
Completion and adherence to training courses on Snow Policies and Procedures, HIPAA (Privacy Rule, Security Rule, Sunshine Act reporting), Adverse Event (AE) Reporting, FDA/FTC promotional requirements, and Privacy and Data Security.

Nice To Haves

Patient experience preferred

Responsibilities

Report to and assist the Account Director
Interface directly with clients to maintain open and frequent communication
Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization
Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business
Document all marketing projects on an ongoing basis and complete summary reports and analyses as needed
Keep ADs and VPs apprised of key issues regarding account status
Identify and implement methods to improve area operations, processes, efficiency, and service to clients
Develop methods for increased and effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics
Thoroughly understand the disease category for each representative brand
Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand
Interface with clients, contractors, healthcare professionals, and vendors with professionalism
Attend and contribute to all internal staff meetings
Promote teamwork by being collaborative and supportive of fellow employees’ projects
Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement
Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines
Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc.
Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics
Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies
Perform additional duties and responsibilities consistent with those listed above based on business needs.