Senior Account Manager

Tactiq

24d

About The Position

Tactiq is a global meeting intelligence SaaS platform, headquartered in Sydney, that uses AI to turn any conversation into actions. Our mission is to transform how teams capture and utilize conversational insights to drive productivity, innovation, and tangible business outcomes. Over 1,200,000 users across 20,000 organizations in the US, EU, and LatAm, including Fortune 500 and ASX50 companies, love us, and we're ready to bring them more value by adding another professional engagement level.
This is not Customer Success.
This is not support.
This is not “relationship management.”
This is portfolio revenue ownership.
You will own expansion, retention, and commercial growth across mid-market and enterprise accounts. You are accountable for Net Revenue Retention.
If you have not carried expansion quota and grown ARR materially, this is not your role.
You own:
5–12 strategic accounts
Expansion revenue target
Net Revenue Retention target
Renewal negotiations
Commercial roadmap per account
Executive stakeholder mapping
Technical orchestration (not coding, but solution ownership)
Cross-functional escalation
You sell first. You support the second.

Requirements

• 5–10+ years B2B SaaS
• Owned expansion revenue formally
• Sold into mid-market / enterprise
• Fluent in commercial modeling (TCV, ARR, discount logic)
• Technically literate (SSO, AI, APIs, workflow config)
• Comfortable pushing executives toward decisions
• Autonomous operator across time zones

Responsibilities

• Own customer-company communications end-to-end
• Own expansion & renewal quota
• Increase seat penetration, multi-team adoption, and enterprise footprint
• Run executive-level QBR/ABRs tied to ROI and real business outcomes
• Design and execute account expansion strategy
• Identify white space and multi-thread deeply
• Coordinate technical onboarding and integration alignment
• Reduce churn risk proactively from day 1
• Turn the customer signal into GTM leverage

Benefits

• Accelerate career with an AI-driven company with a roadmap to become AI-native
• Direct ownership of revenue impact
• Co-build an AI-first account expansion machine
• Expansion commission structure
• Clear path to Growth Lead
• Equity upside
• Backed up by strong expansion results and a playing coach leader
• Lean team. High leverage. No bureaucracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees