Senior Account Manager (Health / Life Science)

Lucid Dream•Durham, NC

7d•Hybrid

About The Position

As an Account Manager at Lucid Dream, you’ll be the day-to-day contact for client relationships, helping keep the work moving, communication clear, and clients confident. You’ll own the health of those accounts while listening closely for the opportunities, challenges, and signals that point toward what we should be doing next together. You'll serve as the connective tissue between strong delivery and long-term client partnerships by bringing a point of view, asking good questions, and pushing back when it serves the work. You'll translate what clients say into clear strategic and creative inputs for our internal teams, while partnering with project managers on execution and leadership on growth. You will not be responsible for managing every production detail, but you will be responsible for making sure the client relationship, strategic intent, and commercial opportunity stay clearly connected to the work. Qualified candidates have experience in client services at a digital agency, healthcare advertising agency, experiential studio, or similar creative production environment, ideally with exposure to life science clients.

Requirements

4–6 years of relevant client services, account management, or production experience in a digital agency, healthcare advertising agency, experiential studio, or similar creative environment
A consultative, point-of-view-driven approach to client relationships
Comfort challenging assumptions and reframing requests when it serves the work

Nice To Haves

Experience working with life sciences, healthcare, medtech or pharmaceutical clients strongly preferred
Familiarity with HubSpot, project management tools such as ClickUp, Monday, Trello, or similar, and Google Workspace

Responsibilities

Serve as the primary point of contact for assigned accounts, including high-value and high-potential client relationships
Build trusted relationships with marketing / brand, training, commercial, and other client stakeholders
Develop a working understanding of each client’s broader business goals, brand strategy, therapeutic area, and internal dynamics
Lead regular client communication, including status updates, working sessions, and key milestone reviews
Represent Lucid Dream as a strategic partner, not a vendor, guiding conversations towards sharper framing and stronger outcomes
Identify opportunities to expand scope and deepen client relationships through the natural course of delivery and annual planning activities
Move qualified account growth opportunities through defined pipeline stages to close, maintaining accurate forecast data, and activity tracking in the CRM
Develop project proposals, scope additions, and change orders in partnership with delivery leads
Proactively recognize friction, risk, or misalignment on accounts and take ownership of resolving it or escalating thoughtfully
Surface insights from project work, client feedback, and field interactions that inform account strategy and renewal conversations
Champion a delivery-led growth mindset, treating every project as an opportunity to demonstrate value and earn the next one
Partner closely with project managers, creative leads, and developers to ensure work stays aligned with client expectations and strategic intent
Translate subjective client feedback, such as “this feels off” or “it needs more energy,” into clear, actionable inputs the team can execute against
Review work in progress with a critical eye, flagging misalignment between deliverables and client objectives before it reaches the client
Help keep client priorities, project scope, and internal team realities in balance
Hold the line on scope when appropriate, and know when to flex, balancing client satisfaction with project profitability