Senior Account Manager

Sun Life•Baltimore, MD

1d•$78,100 - $117,200•Hybrid

About The Position

The Senior Account Manager for our Health & Risk Solutions Client Success group plays a critical role in driving client satisfaction, retention, and growth by serving as a strategic partner to key accounts. In this role, you will build strong client relationships, lead day-to-day account strategy and service delivery, and collaborate cross-functionally to ensure client needs are met with excellence. You will act as a trusted advisor, proactively identifying opportunities, resolving challenges, and delivering an exceptional client experience that supports long-term business success.

Requirements

Ability to work with a diverse range of people
5–7 years of significant experience in account management, client services, or relationship management, with a proven ability to manage complex accounts and deliver strong client outcomes.
Deep relationship management expertise, with the ability to build credibility and influence across clients, brokers, TPAs, and internal business partners.
Strong stakeholder management and consultative skills, with success navigating senior-level conversations and aligning multiple parties around shared goals.
Demonstrated ability to manage complexity, resolve challenges, and exercise sound judgment in a fast-paced, matrixed environment.
Strong business acumen and problem-solving skills, with the ability to translate client needs into effective, actionable solutions.
Excellent communication and presentation skills, with the ability to influence and build trust at all levels.
A proactive, client-focused mindset with strong ownership, accountability, and commitment to service excellence.

Responsibilities

Serve as the strategic relationship lead for assigned accounts, delivering a high-touch client experience and building trusted partnerships.
Lead account strategy and day-to-day service delivery, including client meetings, service reviews, issue resolution, and proactive planning to support retention and growth.
Work closely with the Sales Coordinator (SC) and Stop Loss Specialists (SLS) to support account execution, ensure alignment across service needs, and deliver a seamless client experience.
Build and manage strong relationships with clients, brokers, TPA partners, and internal stakeholders, acting as a key point of coordination and influence across complex account dynamics.
Navigate escalated and sensitive issues with sound judgment, professionalism, and a solutions-oriented approach.
Partner across internal and external teams to align priorities, remove barriers, and ensure successful execution of client strategies.
Identify opportunities to strengthen service delivery, deepen client engagement, and expand account value.
Use data, reporting, and insights to inform strategy, support decision-making, and improve overall account performance.