Senior Account Manager - Market Research (Remote)

M3USA•Fort Washington, PA

5h•Remote

About The Position

M3 USA is a leader in healthcare innovation, providing digital solutions for healthcare, life sciences, and pharmaceuticals. Since 2000, we have grown significantly by pursuing our mission to use the internet for a healthier world and more efficient healthcare systems. Our success is built on trusted digital platforms that connect physician communities globally, enabling medical education, job placement, and market research. M3 USA fosters a dynamic and innovative work environment where employees contribute to global health advancements. Joining M3 USA offers a chance to be at the forefront of healthcare innovation and shape a meaningful career. We are currently seeking an experienced Senior Account Manager for M3 Global Research, an M3 company, due to our continued growth. M3 Global Research, part of M3 Inc., offers the most comprehensive and highest quality market research recruitment and support services to the industry, with respondent reach in over 70 countries. M3 Global Research holds ISO 20252 and 27001 certifications, providing top-tier data collection and project management for quantitative and qualitative research techniques. Our services include advanced statistical and attitudinal methodologies, enabling clients to deliver world-class offerings and support across various industry sectors.

Requirements

Uses the CRM (HubSpot) proficiently to log all sales activity – calls, bids, meetings
Updates contact and company information as required
Able to correctly move a project through the deal cycle and manages pipeline using HubSpot
Produces, maintains and disseminates to internal teams well written, informed Account Plans
Takes full ownership of individual revenue, GP and sales goals
Is able to provide an accurate weekly and monthly sales forecast when requested
Understands research methods and methodologies
Comprehends client objectives and can offer guidance around the service/product options available to our clients
Speaks confidently when delivering a bid to a customer
Proactively advises clients on Compliance
Works collaboratively with each of the other internal teams to the benefit of our client
Drives client service whilst also maintaining a healthy GP
Proactively handles critical client conversations and supports Operations in project delivery

Responsibilities

Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities
Actively network within existing client contacts for any new business/prospects
Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
Consulting with clients on sample design and business issues
Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
Resolving sales or delivery issues with client and Operations teams
Managing bid requests, and ensuring proper and timely delivery
Collaborating with partners and vendors to ensure seamless project execution
Act as the liaison between Sales and Project Managers on all projects
Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities
Maintaining personal quota while delivering on the above