Senior Account Manager

CADOGAN TATE NEW YORK LTD•New York, NY

7d•$80,000 - $95,000

About The Position

As a key client partner, you will oversee logistics from initial consultation through project completion, ensuring that every interaction reflects Cadogan Tate’s world-class service. You’ll serve as both a relationship builder and project leader — balancing operational excellence, commercial awareness, and client satisfaction. This role is ideal for a strategic, client-focused professional who thrives in a fast-paced environment managing high-value, complex projects.

Requirements

Bachelor’s degree or equivalent experience.
Minimum 5+ years of account management experience within fine art logistics, auction, design, or luxury services.
Proven record of managing complex, high-value client portfolios.
In-depth understanding of logistics operations, import/export compliance, and project costing.
Exceptional communication, negotiation, and organizational skills.
Proficiency in Microsoft Office; experience with Moveware or The Studio advantageous (training will be provided).

Responsibilities

Act as the primary point of contact for assigned client accounts, fostering long-term relationships built on trust, communication, and performance.
Understand each client’s business goals, aesthetic preferences, and operational needs to deliver tailored logistics solutions.
Anticipate client needs and proactively resolve issues to ensure seamless service delivery and satisfaction.
Represent Cadogan Tate at client meetings, site visits, industry events, and networking functions to strengthen relationships and identify new opportunities.
Lead the end-to-end management of domestic and international shipments — from proposal through completion — ensuring adherence to agreed budgets, timelines, and service levels.
Coordinate with internal teams (dispatch, operations, art handling, crating, storage, credit control, finance) to ensure all project components run smoothly.
Maintain clear communication with vendors and external partners to manage expectations, schedules, and logistics requirements.
Supervise the documentation process, including bills of lading, inventories, and insurance requirements.
Oversee the packing, transport, and installation process, ensuring the utmost care for valuable and irreplaceable objects.
Prepare and manage all necessary customs and compliance documentation, including CITES, NOAA, and U.S. Fish & Wildlife permits.
Stay current on changes to international shipping regulations and advise clients accordingly.
Ensure all inventories, commercial invoices, and documentation align with legal and client-specific requirements.
Develop and issue accurate quotations and invoices, ensuring profitability targets are met.
Track project costs and margins throughout the lifecycle, making proactive adjustments to maintain efficiency.
Support senior management in achieving department and individual billing and revenue goals (monthly individual target: $80,000).
Prepare client and project performance reports as requested.
Partner with VP’s of Client Services, General Manager, and Directors on large or complex client accounts.
Mentor and support junior staff, sharing best practices and helping develop their technical and client service skills.
Work collaboratively with the wider Cadogan Tate network (national and international) to ensure consistency and excellence across service lines.
Identify and pursue opportunities to expand existing client accounts and win new business.
Contribute to marketing and client engagement initiatives targeting growth sectors within the U.S. and abroad.
Provide input on pricing, service offerings, and operational strategies to enhance market competitiveness.
Uphold Cadogan Tate’s brand values and service standards in every interaction.
Monitor client feedback and implement service improvements where needed.
Participate in internal reviews and post-project debriefs to share insights and improve efficiency.
Ensure compliance with all HR policies and procedures, and all other Company policies and procedures in place
Adhere to all Health & Safety policies and procedures
To act at all times in the best interests of Cadogan Tate, its customers and its employees
All employees are part of a team and should maintain an awareness of the important elements of other employees’ responsibilities with whom their own responsibilities overlap.
Employees must work co-operatively and supportively with other employees.
Employees have a responsibility to report any concerns to their supervising manager or to Head Office.
Employees must be aware to act as an ambassador for Cadogan Tate and ensure that at all times when on company business a professional and courteous manner is projected.