Senior Account Manager

Absorb • Gibsonton, FL

19d • Remote

About The Position

Together (an Absorb company) is seeking a performance-driven Senior Account Manager to join our growing Account Management organization. This role is central to our Net Revenue Retention (NRR)-driven operating model, where every Account Manager is accountable for both protecting and growing revenue within their portfolio.
As a Senior Account Manager, you’ll manage a book of business, owning the full renewal and expansion lifecycle. You will build strong customer relationships, drive adoption, identify early expansion opportunities, and ensure the forecast discipline required for predictable revenue performance. This is an ideal opportunity for a rising SaaS AM professional who thrives in a growth-focused environment and wants to build the foundational skills to progress into increasingly strategic and complex account portfolios.

Requirements

• 2–5 years of experience in SaaS Account Management, Customer Success, or post‑sale revenue roles.
• Proven experience managing renewals or expansion opportunities.
• Strong relationship-building skills with comfort engaging both day‑to‑day and operational contacts.
• Strong organization skills, forecasting precision, and CRM discipline.
• Ability to learn value frameworks, negotiation fundamentals, and expansion methodologies.

Nice To Haves

• A background in HR tech and helping companies create great working environments for their teams
• Exposure to MEDDPICC, value-based selling, or structured renewal processes.
• Experience influencing multi-year agreement structure and positioning.
• Demonstrated track record of achieving revenue targets or retention goals.

Responsibilities

• Own all renewal processes and outcomes for your account portfolio.
• Maintain strong Gross Revenue Retention (GRR) and deliver 100%+ Net Revenue Retention (NRR).
• Identify and close incremental expansion opportunities tied to product adoption signals.
• Support customer movement toward multi-year agreements to improve long-term retention and account stability.
• Build and maintain foundational account plans with a focus on customer outcomes.
• Establish effective stakeholder maps and manage day-to-day relationships with customer champions and decision-makers.
• Monitor usage and adoption trends to proactively address risks and surface expansion pathways.
• Conduct quarterly business reviews with all customers to ensure their objectives are being achieved .
• Partner cross-functionally with Customer Success, Product, and Support to deliver a seamless customer experience.
• Maintain superior CRM hygiene and forecasting accuracy.
• Execute the renewal playbook consistently, including preparation, negotiation fundamentals, and close plans.
• Apply basic MEDDPICC principles to expansion opportunities.
• Contribute to internal process improvements to accelerate team effectiveness.
• Ensure consistent, high-quality customer engagement and communications across the customer lifecycle
• Actively contribute to department-wide and cross-functional initiatives by sharing insights, best practices, and strategic recommendations that improve customer experience and revenue outcomes

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees