Senior Account Manager - Card Design
About The Position
The Senior Account Manager, Card Design, OnBrand leads the Card Design portfolio and its end-to-end process, from intake and strategic alignment through design concepting and evaluation, production, launch, and post-launch. The role oversees the project pipeline, manages relationships with product leaders in the U.S. and globally, and translates business needs through Card Design to support American Express’s evolving product line strategy. It reports to the Account Director. The position calls for a background in brand management and/or product-led creative, excellent communication skills, and an interest in the intersection of product strategy, brand, and design. The successful candidate is a collaborative self-starter with experience leading teams through complex projects.
Requirements
- At least 7 years of brand management or account management experience at a leading creative, design, or strategy agency.
- Demonstrated experience managing relationships and fostering long-term partnerships.
- A track record of developing strategies and briefs that led to best-in-class creative work.
- Analytical mindset and ability to interpret data, draw insights, and make data-driven decisions.
- Ability to evaluate brand and design work confidently and provide clear perspectives grounded in insights and business needs.
- Strong understanding of product identity’s role in go-to-market planning.
- Excellent interpersonal and communication skills, including the ability to translate strategies into presentations for senior leadership.
- Eligibility to work in the U.S.; American Express will not pursue visa sponsorship.
Responsibilities
- Serve as the primary point of contact for Product Managers, building trust, fostering relationships, and managing day-to-day requests.
- Cultivate new and existing relationships to drive business where relevant.
- Understand a broad and diverse range of product objectives, goals, and target audiences.
- Partner with Brand Design to develop actionable briefs that translate product vision and strategy into Card Design, considering business needs, design principles, and external perspectives.
- Conduct market research, competitive analysis, and audience research to inform design strategy.
- Identify key performance indicators and establish measurement frameworks to evaluate success.
- Coordinate with internal and external strategy, creative, project management, production, and card issuance teams to support seamless execution of physical and digital card design through launch.
- Guide and support direct reports and project management to help meet deliverables and execute projects successfully.
- Promote a positive, collaborative work environment, knowledge sharing, and professional development.
- Keep current with design trends, financial services products, technologies, and best practices.
- Share industry insights and thought leadership with clients and internal teams, advise on emerging opportunities and strategies, and help future-proof the Card Design strategy.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
