Senior Account Manager - Kraken Flexibility

Kraken•New York, NY

14d•$120,000 - $155,000•Hybrid

About The Position

Kraken is seeking an exceptional Senior Account Manager to manage and grow a portfolio of Flexibility clients across North America. You'll build trusted relationships, align priorities across Kraken and help clients realise value from our Flexibility products and services. We're looking for a proactive, commercially minded relationship builder who thrives in complex environments and enjoys creating clarity from ambiguity. Experience of flexibility markets is highly advantageous. However, we also welcome exceptional candidates who can demonstrate strong stakeholder management, commercial awareness and an ability to drive outcomes in complex environments. This is an opportunity to work with some of the most innovative utilities and flexibility providers in North America while helping shape Kraken's continued international growth.

Requirements

Experience managing client relationships in a client-facing environment.
Understanding of the evolving North American flexibility landscape, including utilities, DERMS, VPPs and regulatory drivers.
Comfortable managing multiple clients and priorities simultaneously.
Ability to influence and align Product, Engineering, Delivery and Customer Success teams around shared client outcomes.
Excellent communication, stakeholder management and influencing skills.
Highly organised, proactive and able to operate independently.
Ability to lead through influence and create clarity in ambiguous situations.
Comfortable navigating difficult conversations and holding others accountable.
Resilient, accountable and delivery focused.

Nice To Haves

Energy or utilities industry experience.
Experience in flexibility, DERMS, Grid DERMS, VPPs or demand response is advantageous.
Experience working with regulated utilities is desirable.
Experience of commercial negotiations.

Responsibilities

Own and develop a portfolio of regulated utility and flexibility clients across North America.
Act as the primary point of coordination for your portfolio of clients, managing a mix Residential Flex, Generation Flex and emerging Flex propositions (i.e. Flex as a Service).
Build trusted executive relationships, helping shape long-term client strategy while identifying opportunities to grow the partnership.
Act as a cross-functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success, bringing together the right people to deliver successful client outcomes.
Be the client advocate within Kraken whilst balancing the needs of the wider business.
Maintain a strong understanding of client priorities, product roadmaps and delivery risks, proactively managing dependencies and blockers.
Provide clear communication, challenge constructively and hold stakeholders accountable for agreed outcomes.
Facilitate client governance, including QBRs, service reviews, strategic planning sessions and product roadmap reviews appropriate to the needs and maturity of each client.
Prepare client reporting, account health and forecasting updates.
Lead commercial discussions where required.
Ensure clients achieve meaningful outcomes and realise value from Kraken's Flexibility products and services.