Senior Account Manager (IC)

PNC Bank•Pittsburgh, PA

10h•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Account Manager (IC) within PNC's Treasury Management organization. This is a remote position. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
Specific certifications are often required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Treasury Management experience strongly preferred
Ability to manage multiple priorities in a fast-paced environment
Experienced, non-entry level professional
Proven success managing complex clients independently
Demonstrates autonomy, influence, and proactive service delivery
Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process

Responsibilities

Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship.
Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications.
Manages processes outlined in the contract and resolves challenges/issues.
Handles higher volume, higher visibility and more complex clients.
Serves as a main point of contact for client matters.
Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
Serves as an escalation point and training resource to junior staff.
Actively participates in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed.
Works directly with in-house counsel and clients on contract negotiations, including the review of the servicing agreements to ensure contract terms meet servicing guidelines.
Analyzes, assesses and documents client requirements.
Forecasts and tracks key account metrics.
Proactively identifies customization needs, and works with service partners to decision/implement.
Independently manages processes outlined in the contract and independently partners to resolves challenges regarding implementation and production issues.
Serves as an escalation point for high severity requests or issues.
Identifies the best solution to maintain a positive client relationship.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.