Senior Account Manager, VIP Services

Minnesota Timberwolves•Minneapolis, MN

2d•Hybrid

About The Position

The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing U.S. Bank Backcourt Club memberships for the Minnesota Timberwolves & Lynx. The role will specialize in the operations management of the U.S. Bank Backcourt Club. This role provides an exceptional level of customer service while educating and implementing member program activation for all assigned members and premium spaces. Responsible for directly contributing to overall department revenue goals through premium client renewals and upsell opportunities. Conduct professional meetings with current and potential clients along with attending charity and networking events. Act as liaison between Timberwolves premium team and arena building partners to collaborate on the planning and execution of premium hospitality initiatives. Direct Timberwolves game day-to-day operations of the U.S. Bank Backcourt Club including managing game night staff, client experience, and ensure Timberwolves service standards are instituted. Participate in the Timberwolves and Lynx on-going training programs. Understands and uses various tools within the organization such as CRM and Enterprise to follow all office and company standard operating procedures.

Requirements

Strong written and verbal communication skills required.
Ability to establish effective client and interdepartmental relationships, manage multiple client contacts and projects, and drive business.
Able to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style accordingly to the audience.
Ability to tactfully handle and resolve issues and follow up accordingly.
Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
Knowledge of CRM and Enterprise is strongly preferred.
Able to work flexible hours including nights, weekends and holidays.
Ability to work well on a team and independently.
Ability to manage specific processes and tasks in the department under supervision.

Nice To Haves

Minimum three (3) years of Sales and Service experience preferred.
Experience working in the business side of a professional, minor league or college team is preferred.
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Develop and nurture client relationships with the focus on renewing and growing U.S. Bank Backcourt Club memberships for the Minnesota Timberwolves & Lynx.
Specialize in the operations management of the U.S. Bank Backcourt Club.
Provide an exceptional level of customer service while educating and implementing member program activation for all assigned members and premium spaces.
Directly contribute to overall department revenue goals through premium client renewals and upsell opportunities.
Conduct professional meetings with current and potential clients along with attending charity and networking events.
Act as liaison between Timberwolves premium team and arena building partners to collaborate on the planning and execution of premium hospitality initiatives.
Direct Timberwolves game day-to-day operations of the U.S. Bank Backcourt Club including managing game night staff, client experience, and ensure Timberwolves service standards are instituted.
Participate in the Timberwolves and Lynx on-going training programs.
Understand and use various tools within the organization such as CRM and Enterprise to follow all office and company standard operating procedures.