Senior Account Manager, Sports Practice

Heritage Werks•Atlanta, GA

16h•Hybrid

About The Position

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection. We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward-thinking approach—honoring the past while making it relevant for today and meaningful for the future. We are looking to hire a Senior Account Manager, Sports Practice, who will own and manage client accounts with a focus on relationship management, delivery excellence, and organic growth. This role partners closely with the Managing Director, Sports Practice to shape account strategy, ensure strong performance, and deliver long-term client value.

Requirements

Bachelor’s degree
3–6 years of experience in client service, account management, or program management
Experience in agency, consulting, or client-facing environments
Strong communication and presentation skills
Proven ability to manage client relationships and deliver programs
Experience working cross-functionally
Ability to influence without direct authority

Nice To Haves

Experience working with sports organizations, teams, or leagues (preferred)

Responsibilities

Client Ownership & Relationship Management Serve as the primary point of contact for assigned Sports clients, owning day-to-day relationships and overall account performance
Managing 10-15 accounts approximately at one time
Build and maintain strong client relationships and trust
Lead client communications, including regular updates, reporting, and executive-ready presentations
Develop a strong understanding of client business objectives, brand, and communication strategies
Account Strategy & Growth Partner with the Managing Director to shape account strategy and identify growth opportunities
Drive retention and organic growth within assigned accounts by expanding value and aligning solutions to client needs
Support proposal development and present recommendations and solutions to client stakeholders
Identify and develop new opportunities and collaborate with internal teams to scope and develop solutions
Program Execution & Delivery Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations
Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing)
Set and manage client expectations while aligning internal resources and timelines
Act as a final quality check on deliverables before client delivery
Operational Leadership Ensure projects are tracked and progressing efficiently in partnership with internal teams
Identify risks and proactively address gaps and opportunities within accounts
Develop clear account briefs and internal updates to ensure team alignment
Ensure teams have the context and direction needed to execute successfully