Senior Account Manager - Shuttle Operations

Propark Mobility • New Haven, CT

2d • $65,000 - $75,000 • Onsite

About The Position

Propark Mobility is seeking a Senior Account Manager for Shuttle Operations. This role involves overseeing customer service, managing operational issues, preparing budgets, and serving as the primary point of contact for clients. The ideal candidate will have strong leadership, communication, and financial acumen, with experience in hospitality or parking industries.

Requirements

• Operational and financial acumen
• Exceptional team leadership skills
• Impeccable conversational and written communication skills
• Motivated individual willing to take on new challenges, with management experience in the Hospitality industry, preferably including parking experience
• Self-sufficient, resourceful, and decisive
• Exceptional way with people, and brings extraordinary results
• Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry
• Excellent organizational, problem solving, and time management skills
• Excellent interpersonal skills with client focus, and an ability to work with all staff levels
• Excellent written and verbal communication skills
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

Nice To Haves

• Bachelor’s degree with a concentration in business is preferred.

Responsibilities

• Assist and train managers in handling customer complaints and day-to-day operational issues.
• Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
• Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
• Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
• Act as primary point of contact with client and maintain highest level of relationship satisfaction.
• Perform other tasks as developed and assigned by company management.

Benefits

• Fantastic opportunities for career growth
• Free Parking!!
• Competitive salary that is commensurate with experience, plus incentive bonus potential
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory
• A company that values diversity, inclusion, and belonging
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

What This Job Offers

• Job Type: Full-time
• Career Level: Senior