Shuttle Operations Manager

Propark Mobility • Baltimore, MD

3d • Onsite

About The Position

This position is responsible for all aspects of the shuttle operation at this location — driver scheduling and oversight, fleet readiness and maintenance coordination, safety and compliance, and day-to-day management of your on-site team. The ideal candidate will have previous transportation or shuttle operations experience, with a parking industry or hospitality background also being a strong asset. Progressive management experience with front-line team oversight, ideally including CDL drivers or a similar transportation workforce. Established experience with scheduling and payroll is a plus. Experience working within or alongside a university, healthcare, or institutional campus environment is helpful but not required. Bachelor's degree with a concentration in business is helpful but not required.

Requirements

• CDL-B with a Passengers Endorsement
• Motivated individual willing to take on new challenges, with management experience in Transportation, Shuttle Operations, Parking, Customer Service, and/or Hospitality.
• A “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest, and thoughtful.
• Trustworthy, loyal, and dependable.
• Self-sufficient, resourceful, and decisive.
• See a challenge as an opportunity and are looking for a position with a chance for growth.
• Impeccable conversational and written communication skills.
• Exceptional way with people, and you achieve extraordinary results.
• Excellent computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and UKG.

Nice To Haves

• Previous transportation or shuttle operations experience
• Parking industry or hospitality background
• Progressive management experience with front-line team oversight, ideally including CDL drivers or a similar transportation workforce.
• Established experience with scheduling and payroll is a plus.
• Experience working within or alongside a university, healthcare, or institutional campus environment is helpful but not required.
• Bachelor's degree with a concentration in business is helpful but not required.

Responsibilities

• Develop and train shuttle drivers and supervisors at your location.
• Build and approve driver work schedules to ensure full route coverage across all operating hours while minimizing overtime and expenses.
• Develop and maintain a strong relationship with the university client, including attending regular client meetings.
• Handle rider concerns and day-to-day operational issues, and support your team in resolving them.
• Manage and submit driver, operations, and payroll reports.
• Oversee vehicle inspections and coordinate maintenance to keep the shuttle fleet safe and reliable.
• Ensure ADA and accessibility standards are consistently met across the shuttle service, including wheelchair assistance.
• Monitor on-time performance and route efficiency, adjusting as needed to meet ridership demand.
• Ensure compliance with DOT/CDL regulations as applicable, along with Propark policies and university requirements.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of operational and revenue reporting.
• Respond to operational issues when needed, including outside normal business hours (for example, an early-morning or evening service disruption).
• Maintain the highest professional and ethical standards for both our organization and our university partner.

Benefits

• Incentive Bonus Potential
• Fantastic opportunities for career growth — we always look to promote from within first!
• Free Parking!!
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances — holidays, vacation, wellness, and an extra day off for your birthday!
• Priority-driven culture that is supportive, engaging, empowering, and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program — Propark Think.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential Employee Assistance Program (EAP) that provides support and resources to employees and their families 24/7.
• Free parking while working at your assigned Propark location(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree