Senior Account Manager, Promotional Medical Education

Real Chemistry

1d•$85,000 - $100,000•Hybrid

About The Position

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with Avant colleagues, and individual performance.

Requirements

BA/BS or equivalent required
3-4 years of team leadership experience required
3-4 years of client/customer management experience required
2+ years in pharmaceutical sales/marketing preferred
2+ years’ experience in strategic planning preferred
Leadership experience in a corporate, marketing, or life sciences environment preferred
Project management experience preferred
Speak social media: X, Facebook, Instagram, LinkedIn, Snapchat, YouTube, Pinterest, you name it. You have in in-depth knowledge of today’s top social platforms
Adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow.
Proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
Highly organized self-starter, able to work independently and under tight deadlines.

Responsibilities

Ensure quality and consistency across multiple tactics that are led by both Avant and external partners
Provide oversight and consultation to Account Managers as it relates to project execution
Act as the in-house client at all times by communicating client expectations to the crossfunctional team
Act as the Customer Management Office (CMO) liaison within the respective account (vertical)
Provide invoicing information and budget status updates to clients as requested
Provide direction and review job scope changes and closeouts as necessary
Provide peer-to-peer channel insights and recommendations
Drive strategic partnerships with clients by having and applying knowledge of their products and objectives
Lead and actively participate in strategic brainstorming sessions and annual strategic planning
Assist the business owner as needed with the following tasks
Create proposals for projects within assigned accounts
Partner with finance team and project managers in budget development
Perform other strategic work as delegated by the Account Director
Ensure strategic objectives are met with each client project
Support organic growth opportunities for the account through a strong understanding of Avant capabilities, client needs, and attention to buying signals
Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase
Develop and manage project creative briefs and client scope statements
Supervise projects to ensure tactical and strategic goals are met
Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence
Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)
Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase (cont.)
Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary
Provide final approval on all deliverables to ensure strategic objectives are met
Develop and communicate status reports with management and the client, monitor project and team results against client expectations
Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed