Senior Account Manager, Promotional Medical Education

Real Chemistry

10d•$85,000 - $95,000•Hybrid

About The Position

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Requirements

BA/BS or equivalent required
3-4 years of team leadership experience required
3-4 years of client/customer management experience required
Strong awareness of the account’s strategic direction.
Knowledge of clients’ products and processes.
Adaptable, resilient, and OK with adjusting scope, responsibilities, and focus as the company grows.
Proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
Highly organized self-starter, able to work independently and under tight deadlines.
In-depth knowledge of today’s top social platforms (X, Facebook, Instagram, LinkedIn, Snapchat, YouTube, Pinterest).

Nice To Haves

2+ years in pharmaceutical sales/marketing preferred
2+ years’ experience in strategic planning preferred
Leadership experience in a corporate, marketing, or life sciences environment preferred
Project management experience preferred

Responsibilities

Oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment.
Leads high-profile projects from the client through to the project manager and cross-functional team.
Partners with the Account Director to assist brand partners with the development and management of the tactical plan.
Ensures quality and consistency across multiple tactics that are led by both Avant and external partners.
Provides oversight and consultation to Account Managers as it relates to project execution.
Acts as the in-house client at all times by communicating client expectations to the cross-functional team.
Acts as the Customer Management Office (CMO) liaison within the respective account (vertical).
Provides invoicing information and budget status updates to clients as requested.
Provides direction and review job scope changes and closeouts as necessary.
Provides peer-to-peer channel insights and recommendations.
Drives strategic partnerships with clients by having and applying knowledge of their products and objectives.
Leads and actively participates in strategic brainstorming sessions and annual strategic planning.
Assists the business owner as needed with creating proposals for projects within assigned accounts.
Partners with finance team and project managers in budget development.
Performs other strategic work as delegated by the Account Director.
Ensures strategic objectives are met with each client project.
Supports organic growth opportunities for the account through a strong understanding of Avant capabilities, client needs, and attention to buying signals.
Partners successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase.
Develops and manages project creative briefs and client scope statements.
Supervises projects to ensure tactical and strategic goals are met.
Follows all policies, procedures, industry standards, and compliance guidelines and ensures team members’ adherence.
Executes client status meetings and prepares all meeting materials and follow-up items (agendas, notes, etc.).
Monitors the overall project scope from a client and account perspective and communicates scope changes when necessary.
Provides final approval on all deliverables to ensure strategic objectives are met.
Develops and communicates status reports with management and the client, monitors project and team results against client expectations.
Monitors and manages project-related risks and issues in partnership with the project manager; resolves and escalates risks and issues to the client when needed.