Senior Account Manager, Product Vendor Membership - Remote

Center for Internet Security

2d • $37 - $63 • Remote

About The Position

The Senior Account Manager of Product Vendor Membership (PVM) is part of the Sales and Business Services department, which resides on the Technology Partnerships team and reports to the Director of Technology Partnerships. As our Senior Account Manager, PVM, you will manage a portfolio of product vendor partners and serve as their primary relationship owner. This role is responsible for developing deep partner engagement, driving product content adoption and technical integration, ensuring ongoing satisfaction, and uncovering new value‑adding and cross‑selling opportunities across CIS programs and services. As part of our mission, CIS partners with leading product vendors whose technologies integrate, automate, and implement CIS content. The Senior Account Manager, PVM plays a pivotal role in driving value for these partners by cultivating strong, strategic relationships; enabling adoption of CIS content, tools, and integrations; and identifying opportunities to expand collaboration and revenue within the CIS portfolio. Success in this role requires strong relationship-building capabilities, a consultative mindset, and the ability to understand both business and technical considerations to guide partners toward mutually beneficial outcomes.

Requirements

• Bachelor’s degree in a business or technical discipline or related field
• 4+ years of experience in account management, customer success, partner management, or similar role
• Demonstrated success in building and growing strategic partner or customer relationships
• Strong ability to understand and communicate technical concepts, particularly around integrations or product functionality
• Experience with CRM systems (Salesforce preferred) and standard business tools
• Strong presentation, communication, and negotiation skills
• Proven ability to meet expansion, adoption, or revenue‑related goals
• Must be authorized to work in the United States

Nice To Haves

• Experience working with product vendors, technology partners, or ecosystems in a cybersecurity environment
• Knowledge of cybersecurity frameworks, best practices, or standards
• Experience supporting or managing technical integrations
• Strong cross-functional collaboration skills across Product, Engineering, and Content teams
• Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

Responsibilities

• Build, expand, and maintain strong, trust‑based relationships with product vendor partners across multiple business and technical levels
• Conduct structured account reviews, roadmap discussions, and ongoing engagement touchpoints to ensure alignment and drive strategic collaboration
• Act as the primary CIS point of contact, ensuring exceptional service, responsiveness, and proactive support
• Deeply understand the CIS content portfolio (CIS Controls, CIS Benchmarks, CIS-CAT, CIS WorkBench, automations, integrations) and guide partners on adopting or integrating this content effectively
• Support partners through integration planning, technical enablement, and implementation milestones by coordinating cross‑functional CIS resources
• Track partner integration progress, usage, and product alignment to ensure meaningful and measurable adoption
• Proactively identify ways CIS can increase value to partners, such as new integration use cases, expanded content utilization, or alignment with CIS strategic initiatives
• Surface trends, partner needs, and market insights that inform program enhancements and new offerings
• Collaborate with Product, Engineering, and Marketing teams to advocate for partner requirements and improvements
• Identify and qualify opportunities to grow partner engagement across additional CIS products, memberships, and services
• Collaborate with internal Sales and Product teams to align partner needs with CIS offerings and drive expansion
• Manage renewal conversations and ensure timely, accurate forecasting for assigned accounts
• Maintain comprehensive account documentation, engagement history, and forecasting in Salesforce
• Monitor and communicate partner risk, adopting proactive strategies to ensure retention and long-term satisfaction
• Represent CIS at industry events, conferences, and partner meetings
• Contribute to case studies, success stories, and promotional opportunities to amplify program awareness
• Other tasks and responsibilities as assigned

Benefits

• Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
• $500 wellness card for Health Coverage Participants
• 401(k) with 4% Company Match, vested from the first day of hire
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• Life Insurance
• Bonding Leave
• Paid Volunteering Program
• Bonus eligibility
• Paid Time Off (PTO) inclusive of vacation, personal and sick time
• Paid Holidays
• Wellness Program
• Employee Engagement Activities
• Professional Development Opportunities
• Tuition Reimbursement
• Student Loan PayDown Program
• Employee Referral program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior