Senior Account Manager, Platform Success - IQVIA Digital (REMOTE)

IQVIA • Durham, NC

7d • Remote

About The Position

The Senior Account Manager serves as the strategic day-to-day client relationship owner for platform clients, ensuring their success through proactive leadership, executive-level engagement, and strategic guidance, proactive performance management, and seamless execution. This role blends deep platform expertise with consultative client management, helping clients maximize the value of their campaigns while understanding the entire digital advertising ecosystem. The team ensures clients receive best-in-class service, strategic recommendations, and audience targeting strategies that drive measurable business outcomes. This role may also mentor junior team members and help scale best practices across the team.

Requirements

• Bachelor's Degree required.
• Six (6)+ years’ experience building client relationships and growing a book of business against a revenue target.
• Proven experience building and optimizing omnichannel digital campaigns using platform insights and data, including hands-on experience across multiple DSPs (e.g., DV360, The Trade Desk, Amazon DSP or similar).
• Strong experience developing and delivering programmatic reporting, with the ability to synthesize complex datasets into clear, compelling narratives and actionable insights through data storytelling.
• Client-Facing Experience: Comfortable serving as the strategic point of contact for clients, agencies, and publishers; able to translate complex media strategies into clear, actionable plans, including collaboration with agency stakeholders.
• Able to prioritize work based on strategic value and self-manage across multiple projects.
• Proficiency in breaking down complex technical problems into business solutions.
• Strong analytical skills to draw insights from large datasets.
• Excellent written and verbal communication skills.
• Proven ability to work with and influence cross-functional teams.
• Passion for working in a space that sits at the intersection of healthcare and technology.

Nice To Haves

• Prior experience working with healthcare clients or within regulated industries is strongly preferred, with specific experience supporting healthcare and pharmaceutical brand marketing initiatives.
• Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.) preferred.
• Knowledge of agency and/or publisher media planning process, including how programmatic fits alongside social, email and TV preferred.

Responsibilities

• Act as a primary point of contact and trusted advisor for clients, building strong partnerships through trust, transparency, and consistent communication.
• Own senior stakeholder relationships and influence client strategy at an executive level.
• Work closely with sales team to anticipate client needs, proactively addressing challenges and opportunities before they escalate.
• Collaborate with Programmatic Traders to design and execute campaigns aligned with client KPI's, leveraging platform capabilities to drive performance.
• Lead development of multi-channel strategies and provide strategic oversight across campaigns.
• Translate client goals into actionable media strategies that maximize ROI and efficiency.
• Regularly analyze and interpret campaign performance data, identifying trends, areas for improvement, and growth opportunities.
• Provide proactive recommendations and data-backed insights that empower clients to refine their strategies.
• Drive continuous optimization frameworks and elevate analytical rigor across accounts.
• Work closely with traders, Product, and Engineering teams to troubleshoot issues, enhance capabilities, and advocate for feature improvements based on client feedback.
• Serve as a key escalation point and influence product direction through aggregated client insights.
• Ensure flawless execution of campaigns by bridging the gap between client expectations and platform capabilities.
• Serve as a trusted advisor by educating clients on evolving ad tech trends, best practices, and emerging opportunities.
• Represent IQVIA in client meetings, QBRs, and industry events, positioning the platform as a market leader.
• Contribute to internal thought leadership and help define platform success standards and playbooks.

Benefits

• The potential base pay range for this role, when annualized, is $66,500.00 - $166,200.00.
• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior