SENIOR ACCOUNT MANAGER / MANAGER, SPECIAL ACCOUNTS - Vancouver/Calgary

BDC • Vancouver, BC

7d • Hybrid

About The Position

The Account Manager or Senior Account Manager, Special Accounts, contributes to the profitability of BDC by minimizing losses arising from BDC special accounts by evaluating the company's long-term viability and action plan. They must analyze and identify measures for assisting the entrepreneur concerned and, in collaboration with various internal and external stakeholders, proceed with implementing and/or executing such measures.

Requirements

• Bachelor's degree in business, preferred
• At least five years of relevant experience in finance and commerce (professional or business services firm) or in business financing (financial institution)
• Demonstrated ability to analyze risk and apply strong problem-solving skills
• Thorough knowledge of the Bank's products, services, policies and procedures, and previous experience in managing special risk accounts
• Ability to provide top-quality service to both internal and external clients
• Diplomacy and strong conflict-resolution skills
• Creativity and resourcefulness
• Autonomy
• Ability to work under pressure

Nice To Haves

• Professional designation (CPA, CA, CGA, CMA or CIRP), an asset
• Bilingualism (French and English) is an asset

Responsibilities

• Work actively with clients and their business advisors to resolve their difficulties in order to improve the situation and communicate effectively and openly with them when explaining BDC's position.
• When necessary, identify the highest potential of recovery for BDC and develop an action plan accordingly by assessing risks, pinpointing potential problems, and obtaining and analyzing the required information.
• Establish solid contact networks both internally (Credit Risk Management, Business Centers, Corporate Financing, etc.) and externally (lawyers, trustees, appraisers).
• Show resourcefulness and creativity in developing action plans that will satisfy as much as possible both BDC and the borrower, and that will ensure the cooperation of all parties involved.
• Recommend and execute liquidation plans in such a way as to ensure maximum and prompt recovery.
• Keep abreast of all changes to BDC's loan policies and procedures.
• Maintain thorough knowledge of special accounts processes/policies / delegation of authority and other manuals related to risk assessment and keep this knowledge up to date in order to ensure sound account management.

Benefits

• Flexible and competitive benefits
• Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• Defined Benefit Pension Plan
• $750 wellness and health care spending account
• Paid vacation each year
• Five personal days
• Sick days as necessary
• Offices are closed from December 25 to January 1
• Hybrid work model

What This Job Offers

• Job Type: Full-time
• Career Level: Senior