Senior Account Manager, Health Systems

Interra Health•Boston, MA

23h•$110,378 - $135,000•Remote

About The Position

Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.

Requirements

5–7+ years in account management, strategic partnerships, or client success, with direct experience in healthcare or health IT
Bachelor’s degree or equivalent practical experience
Track record of owning complex, strategic enterprise health system accounts.
Direct experience working with health systems, hospitals, or large provider organizations.
Proven ability to build and maintain C-suite relationships in complex enterprise accounts.
Track record of retaining accounts and growing revenue through strategic upsell and expansion.
Strong presentation skills — comfortable leading a room of executives through a QBR or strategy session.
Data fluency — ability to pull insights from metrics and tell a compelling story with numbers.
Experience building account plans, managing pipelines, and forecasting expansion revenue.
Self-directed operator who thrives with ownership and minimal oversight.
Applies broad knowledge of account management practices, health system commercial models, EHR workflows, and customer health methodologies to manage a complex portfolio of health system accounts with minimal direction.
Manages complex, multi-stakeholder health system situations involving renewal risk, shifting clinical and executive priorities, or competitive pressure with a high degree of independence.
Works cross-functionally with Product, Implementation, Engineering, Sales, and Support with credibility and influence.
Adapts communication style across audiences—from clinical, IT, and pharmacy users to C-suite executive sponsors.

Nice To Haves

Familiarity with EHR ecosystems (Epic, Oracle/Cerner, athena, eClinicalWorks) preferred.
Knowledge of pharmacy benefit, PBM connectivity, prior authorization, or clinical decision support is a plus.
Contributes to team process improvements and serves as a resource for less experienced colleagues.
Identifies patterns across accounts and surfaces them as structured recommendations to account management leadership.
Acts as an informal resource to Account Managers and contributes to team-level knowledge and process development.

Responsibilities

Own the strategic relationship with each health system account, serving as their trusted advisor from the executive suite to the operational floor.
Build and maintain multi-threaded relationships across C-suite, clinical leadership, IT, and pharmacy stakeholders.
Develop and maintain formal account plans with relationship maps, growth strategies, risk assessments, and expansion roadmaps.
Run data-driven quarterly business reviews led by KPIs and outcomes, tailored to the audience, and used as a tool to drive engagement and secure commitments.
Monitor account-level metrics — transaction volume, prescriber adoption, patient savings, coverage avoidance, PA avoidance — and translate them into strategic narratives tied to client priorities.
Build ROI models, share benchmarks, and proactively communicate wins throughout the quarter to reinforce partnership value.
Identify and close expansion opportunities including new solutions, new sites, new departments, and new use cases within existing accounts.
Drive contract renewals, forecast expansion revenue, and deliver against quarterly and annual growth targets.
Proactively identify at-risk accounts and execute retention strategies before issues escalate.
Own complex, multi-stakeholder health system accounts requiring executive-level relationship management and strategic planning, and lead escalations independently — mobilizing internal resources and communicating clearly with customers throughout.
Contribute to account-management playbooks, ROI frameworks, and process improvements, and serve as an informal resource for other account managers navigating difficult renewals, escalations, or growth conversations.
Partner cross-functionally with product, implementation, engineering, and support to resolve customer issues and advance retention objectives.
Use AI-enabled tools to improve efficiency in client communication, QBR and renewal preparation, account-health monitoring, and reporting; candidates who use tools such as ChatGPT or Claude to improve execution quality and prioritization will be well positioned for success.