Senior Account Manager - Financial Instituions
About The Position
Corpay is currently looking to hire a Senior Account Manager - Financial Institutions. This position falls under our Cross Border line of business and is located in Toronto, Canada. Reporting directly to the Director Financial Institutions, the Senior Account Manager will work with key areas of the business including Sales, Solutions, Compliance, Cross Border Support and other Functional Departments to ensure long-term growth, retention and profitability throughout the relationship. Ultimately, the position ensures implementation and onboarding milestones as well as payment-based SLAs are met/exceeded to exceed our client’s expectations.
Requirements
- 5+ years successful client facing role as an Account Manager servicing Financial Institutions and complex clients
- IT literate with the ability to quickly learn new systems, processes and troubleshoot.
- Ability to handle multiple priorities and time sensitive queries; ownership until resolution
Nice To Haves
- Experience in Management
- International F/X and Payments
- SWIFT and EFT knowledge
- working in a dynamic fast paced environment
Responsibilities
- Client Focused: Strong relationship-building and communication skills; detail and action oriented, organized, manages multiple priorities and client expectations. Ensures positive team dynamics; liaise with many Cross Functional departments.
- Proactively assists the client throughout the entire payment process; will understand Corpay Go-To-Market strategies, Payment Subject Matter expertise, workflow solutioning, API integration, Corpay Product and Service offerings.
- Must be able to analyze requests and provide information to resolve the need.
- Becoming a trusted extension of client’s team.
- Obtaining and evaluating all relevant information and following Best Practices
- Seeking additional synergies. Work independently and with hybrid team.
- Communicating and coordinating with internal departments to deliver prompt and informative responses to clients
- Resolving all queries in a timely and professional manner; maintain SLAs.
- Performing customer verifications; Know Your Customer’; be compliant and timely with every task.
- Ability to move milestones through established process with accuracy; suggest improvements in processes.
- Providing professional service, managing internal obstacles invisibly to the client.
- Working quickly to resolve customer issues
- Proactively monitor systems and processes within internal systems to ensure outstanding issues are resolved in a timely fashion.
- Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content
- Working with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.
- Leading and provide fulsome support for an end-to-end process, capturing information and reconciling data
Benefits
- Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
- Quarterly Commission program
- Optional company match RRSP program
- Virtual fitness classes offered company-wide
- Time-off including major holidays, vacation, sick, personal, & volunteer time
- Discounted gym membership rate
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
