Senior Account Manager - Experiential

Jack Morton Worldwide • San Francisco, CA

11h • Hybrid

About The Position

At Jack Morton, we create and build brand experiences that are head-turning, smile-inducing, and impact-driving. We aim to redefine what experiential marketing can achieve, helping clients unlock the full value of experiences. This requires a team that is bold, curious, and acts as one, building on ideas, pushing boundaries, and supporting each other. You will do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Ownership is expected, egos are left at the door, and the work reflects the people behind it. Experience without limits — in your work, your growth, and your impact.

We are seeking a Senior Account Manager (experiential/events) who thrives in complex, fast-paced environments and possesses innate instincts. This individual will bring order to chaos, earn the team’s trust by knowing every detail, and deliver to a standard that makes clients feel effortlessly in control. If you are the person others rely on to keep the engine running, this role is for you.

You will be the operational core of a fast-moving account team, supporting the Account Director on well-known technology clients. Your portfolio will focus on brand activations, large-scale conferences, and multi-workstream programs running simultaneously. You will be trusted to track every moving part, flag risks proactively, and deliver materials that uphold Jack Morton’s reputation for excellence. You will operate in a demanding environment where excellence is the baseline and agility is essential, dealing with large-scale experiential builds, compressed timelines, and a high-level client. You will be the connective tissue between creative, production, and client, maintaining composure when things shift and always finding a path forward.

This role is for someone who anticipates needs, proactively builds trackers, and writes status updates before meetings. You will be embedded in a demanding environment where excellence is the baseline and agility is essential. Think large-scale experiential builds, compressed timelines, and a client who operates at the highest level — you'll need to show up to all of it.

Requirements

• 6+ years of agency experience in experiential or event production
• Track record of managing projects at scale, whether you've managed entire expo floor or larger experiences with multiple components; must have a larger breadth of program management versus just booth execution
• Proven ability to manage multiple simultaneous workstreams without dropping the ball
• Exceptional command of project documentation including timelines, budgets, trackers, status decks, production schedules
• Comfort operating in ambiguity and fast-changing environments without losing rigour
• High standards for written and verbal communication across all formats
• Comfortable with heavy travel

Nice To Haves

• Experience working on hyperscale tech client accounts
• Familiarity with conference formats: keynotes, breakouts, partner summits, trade shows

Responsibilities

• Support end-to-end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked, and on time
• Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instils client confidence
• Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront
• Coordinate cross-functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope
• Serve as the internal team’s anchor point on day-to-day program management — the person everyone knows to copy for decisions, updates, and approvals
• Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day-to-day contact
• Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin
• Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations, that reflect the quality clients expect from Jack Morton
• Build trusted relationships with mid-level client contacts through reliability, responsiveness, and consistently excellent delivery
• Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration
• Partner with Brand Marketing to develop Award submissions and Case Studies
• Run tight, productive internal team meetings with clear agendas, documented actions, zero ambiguity on who owns what
• Help create a team, pulling people from various departments and backgrounds together to have fun, and do cool shit together
• Bring your own energy, perspective, and personality to a team that takes the work seriously and has fun doing it

Benefits

• We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed