Senior Account Manager, Enterprise

FiscalNote • Washington, DC

24d • $80,000 - $94,000

About The Position

We are in search of an engaging Senior Account Manager to act as our client's advocate and unofficial consultant in helping them leverage our powerful open data tools throughout their lifecycle. Our Senior Account Managers ensure that clients are using the product to meet their overall business objectives. Personable and analytical, this individual can aptly leverage policy and technical skills in setting up and implementing customized software projects while building a strong, personal relationship with our clients that leads to renewal and contract expansion.

Requirements

• 5+ years of professional sales and field account management experience in government and/or technology with a proven track record of meeting sales & renewal and retention goals
• Experience working in an account management/client success capacity with a SaaS product
• High-performance record of sales and retention
• Ability to successfully lead in-person meetings/demos with C-Suite level executives
• Strong written and verbal communication abilities, as well as exceptional time & organizational skills
• A Bachelor’s Degree or equivalent experience
• Proficiency with Salesforce strongly preferred

Responsibilities

• Manage high value, strategic client relationships focused on growing existing business and ensuring high retention rates
• Achieve new business growth targets through up-sell /cross-sell opportunities with existing clients
• Be responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objective
• Lead and manage the renewal process
• Meet with existing accounts and conduct needs and business impact analysis of current product portfolio
• Manage and lead pricing negotiations for renewals and up-sells
• Identify risk and work with internal and external stakeholders to prevent both client and revenue churn
• Facilitate the transition of a client’s existing workflow into the PolicyNote platform
• Provide accurate weekly forecast reports
• Actively collaborate with Product and Marketing teams
• Intelligently engage in conversation regarding the legislative and regulatory processes
• Travel to on-site client locations on occasion (-25%)
• Actively and regularly attend industry events

Benefits

• FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work.
• We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners.
• Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe.
• Learn more at https://careers.fiscalnote.com/benefits/.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level