Enterprise Account Manager

TalentRemedy•Arlington, TX

About The Position

We are seeking a highly motivated Enterprise Account Manager to guide engineering teams and serve as a strategic partner to key customers. This role combines partnership development, program management, technical leadership, forward\-looking sales strategy, and executive oversight to ensure engineering teams deliver mission\-critical software solutions at the highest level. The Enterprise Account Manager will leverage deep expertise in commercial drone and autonomous systems applications to drive operational excellence across customer programs, foster a high\-performance culture, and mentor engineering managers and senior technical staff. In this role, you are not simply managing accounts â you are managing the success of the business through the success of its users. You will have a direct impact on customer retention, account expansion, and the long\-term technical viability of the platform in the enterprise and government markets.

Requirements

4+ years of experience in software engineering with strong full\-stack exposure. Ability to âspeak codeâ across the stack, from low\-level embedded systems through on\-device applications, user interfaces, and fleet management tools.
3+ years in a senior leadership role leading technical teams, program management initiatives, or high\-impact cross\-functional projects.
Experience in a customer\-facing technical role (Solutions Architecture, Sales Engineering, Professional Services, etc.) strongly preferred.
Ability to distill complex architectural concepts into concise executive\-level briefings. Comfortable operating in both technical and boardroom environments.
Strong project management skills with the ability to balance long\-term strategic initiatives with immediate operational demands.
Demonstrated success mentoring and coaching technical teams to support career growth and high performance.

Responsibilities

Serve as the executive technical point of contact for a portfolio of key enterprise accounts, building trusted relationships with VPs of Engineering, CEOs, COOs, CTOs, and senior technical stakeholders.
Partner with customers to understand strategic business objectives and map them to platform capabilities.
Influence internal product and engineering roadmaps based on high\-value customer feedback and anticipate future customer needs.
Act as the âCommander\-in\-Chiefâ during critical technical issues, coordinating across Customer Success, Solutions Engineering, and Core Engineering to resolve high\-priority blockers with urgency and transparency.
Translate complex customer requirements into actionable technical deliverables for internal development teams, ensuring the voice of the customer remains central throughout the development lifecycle.
Lead and mentor teams responsible for customer success, supporting both technical excellence and strong interpersonal dynamics.
Drive performance management initiatives including goal setting, coaching, regular feedback, and performance evaluations.
Collaborate closely with Product Management, Program Management, and R&D to ensure alignment between engineering execution and client requirements.
Support Business Development efforts through proposal development, executive presentations, and on\-site technical engagement as needed.