Senior Account Manager (Ecommerce)

Soar With Us

9h • Hybrid

About The Position

We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently. You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.

Requirements

• 4+ years’ experience in agency account management
• Proven experience managing or mentoring Account Managers
• Strong understanding of performance creative, UGC and launch cycles
• Confidence running senior client conversations independently
• Commercial awareness — retention, margin, and growth matter to you
• Calm authority — clients and teams trust your judgment
• A true manager - you enjoy leading people, not just accounts
• Standards-driven - you care about quality and consistency
• Accountable - you own outcomes across your pod
• Structured and decisive - you bring order and clarity
• A role model - AMs learn by watching how you operate

Responsibilities

• Client & Commercial Leadership: Own senior relationships across larger, higher-impact accounts
• Lead strategic client conversations, performance reviews and planning
• Guide clients through launches, pivots and scale moments
• Spot upsell, retention and growth opportunities
• Pod & People Management: Line-manage Account Managers within your pod
• Coach AMs on communication, organisation and client ownership
• Raise delivery standards across accounts and workflows
• Support hiring, onboarding and development of AMs
• Delivery & Quality Control: Oversee UGC and creative workflows across the pod
• Ensure launches are planned, resourced and executed cleanly
• Act as escalation point for delivery or client risk
• Maintain consistency across processes and client experience

Benefits

• Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
• Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
• Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
• Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
• Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
• Remote working with 1 day a month in London Head Office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees