Senior Manager, Ecommerce Experience

Golden Pet Brands • Los Angeles, CA

4h • $105,000 - $131,000 • Hybrid

About The Position

The Senior Manager, Ecommerce Experience owns the performance and health of Golden Pet’s direct-to-consumer brand sites by defining how customers discover, understand, and subscribe to our products across all pet brands.
This role serves as the primary business owner of the site experience, accountable for conversion, engagement, subscription opt-in, site reliability, and alignment to business priorities. The Senior Manager, Ecommerce Experience translates CX strategy, customer insights, and business objectives into a clear, prioritized ecommerce roadmap, partnering closely with Brand, Product, Engineering, and Analytics to ensure the brand site operates as a scalable, customer-centric growth channel.

Requirements

• DTC ecommerce and conversion optimization expertise
• Experimentation and testing methodology
• Strong operational rigor and execution discipline
• CMS and site governance experience
• Data-driven prioritization and performance management
• Bachelor’s degree or equivalent experience
• 5-7+ years in ecommerce, digital product, or site optimization roles
• Demonstrated ownership of site performance and experimentation programs

Nice To Haves

• Bachelor’s in Marketing, Merchandising, or related
• DTC and/or subscription ecommerce
• Multi-brand or scaled ecommerce environments

Responsibilities

• Own end-to-end performance of Golden Pet brand sites, accountable for conversion rate, engagement, subscription opt-in, and site health across all pet brands
• Serve as the day-to-day business owner of the brand site experience (homepage, PDPs, navigation, collections, and CMS-driven experiences)
• Define and govern the brand site testing and optimization roadmap, including prioritization, hypothesis development, execution oversight, and rollout of winning tests, in partnership with Brand and aligned to business priorities
• Establish and maintain consistent experimentation, QA, and release standards to ensure reliable, high-quality site execution
• Translate CX insights (support contacts, CSAT, reviews, behavioral data) into actionable site improvements and testing opportunities
• Partner cross-functionally with Brand, Creative, Retention, Product, Engineering, and Analytics to deliver customer-centric site experience balanced against revenue goals
• Lead and develop the brand site team (operations, optimization, technical design), setting clear priorities, expectations, and performance standards
• Balance cross-brand priorities while maintaining scalable processes and consistent execution standards across the Pet Org

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Annual bonus
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.
• Potential for quarterly KPI bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior