eCommerce Account Advisor

Cardinal Health

About The Position

Account Management sits within the Sales organization and plays a critical role in supporting revenue growth, customer retention, and long-term partnership success. This role is responsible for the day-to-day management of an assigned portfolio of accounts, acting as a strategic partner to both customers and the Sales team. The Account Manager works closely with Sales to support account strategy through ongoing analysis, insight generation, and execution support. This role helps identify gaps, clarify priorities, and recommend the best path forward to ensure customer needs are met while aligning with Cardinal Health’s commercial objectives. By serving as a connective point between customers, Sales, and cross-functional internal teams, the Account Manager ensures alignment and continuity throughout the customer lifecycle. A significant portion of the role focuses on project management. The Account Manager leads and coordinates customer-specific and internal initiatives, ensuring deliverables are clearly defined, milestones are tracked, and timelines are met. This includes managing dependencies, resolving issues proactively, and maintaining clear communication among all stakeholders to drive timely and successful outcomes.

Requirements

4–8 years of relevant experience, preferred
Bachelor’s degree in a related field, or equivalent work experience, preferred
eCommerce or digital health experience, preferred
Demonstrated success working cross-functionally to deliver customer outcomes
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Contributes to the development of processes, playbooks, and best practices supporting eCommerce and digital growth
Works on complex projects of large scope involving multiple stakeholders
Develops innovative, customer-centric solutions aligned with organizational objectives
Completes work independently and receives general guidance on new initiatives
Work is reviewed primarily for achievement of objectives and results
May act as a mentor, coach, or resource to less experienced colleagues

Responsibilities

Day-to-day management of assigned customer accounts in close partnership with the Sales team
Supporting Sales strategy through account analysis, performance tracking, and identification of risks and opportunities
Acting as a trusted advisor to customers by providing guidance on account activity, billing inquiries, service requests, and process improvements
Partnering with cross-functional teams to close gaps, resolve issues, and deliver effective solutions
Leading and managing projects to ensure customer and internal deliverables are completed on time and aligned to expectations
Identifying opportunities to strengthen customer partnerships, improve processes, and support revenue growth

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs