Senior Account Manager, Client Success

Labcorp•Houston, TX

1d•$90,000 - $117,000•Remote

About The Position

Labcorp is seeking a remote Senior Account Manager to join our Gaps in Care team. This position will drive results by taking ownership of retaining complex client relationships while skillfully identifying growth opportunities within their assigned book of business. The successful candidate will be a self-starter with a growth mindset focused on implementing strategic solutions and strong client advocacy. The Strategic Payer Initiatives team is looking for a dynamic, self-motivated, and engaging Senior Account Manager to carry out our company's mission and shape opportunities for continued growth and retention. The Senior Account Manager is a seasoned client success professional who thrives working as a team in a fast-paced environment.

Requirements

Bachelors degree
6 years experience managing complex health plan customers and successfully growing and retaining accounts.
Strong understanding of quality performance programs including HEDIS, Medicare Stars, NCQA, and other quality ratings systems.
Experience using Salesforce tools such as Salesforce.com.
Ability to prioritize and manage multiple tasks, creatively solve problems, and escalate obstacles as needed.
Strong executive presence with excellent written and verbal presentation skills.
Strong interpersonal skills with the ability to form relationships with decision makers and influencers at all levels within the organization.
Analytical and problem-solving skills to influence, negotiate and close deals successfully while maintaining a high level of customer satisfaction and retention.
Serve as a team resource and thought leader for developing creative solutions internally and externally.
Skilled individual contributor and collaborator who works to win as a team through inclusion and bring continued improvements within the organization.

Nice To Haves

Ad hoc travel as needed, up to 20% of the time.

Responsibilities

Maintain and enhance client relationships with existing customers by creating strategies with emphasis on supporting client and internal business objectives.
Identify expansion and portfolio performance improvement opportunities by understanding client strategic initiatives and solutioning for quality improvement and health outcomes.
Accountable for client retention and satisfaction, understanding client needs, objectives, and pain points related to quality performance and gaps in care solutions.
Operate as a consultative partner to enterprise clients, creating plans to successfully retain and grow our impact in alignment with client goals.
Clear articulation of client goals to internal audiences, serving as the quarterback for the delivery on those goals.
Proactive management of enterprise accounts and initiation of strategic discovery conversations to identify growth opportunities within assigned book of business.
Collaborate cross-functionally to ensure successful service delivery of services.
Demonstrate accountability with a clear understanding of contractual obligations, service level agreements, and key performance indicators to optimize client relationships and deliver exceptional service.
Exhibit excellence and influence with a broad set of internal and external stakeholders to arrive at mutually agreeable solutions to complex problems. Own and drive recommendations to ensure success.
Maintain internal reporting and documentation requirements in Salesforce and applicable areas.
Successfully build and execute an annual retention plan. Provide timely and accurate forecasts of book of business revenue according to program, timeline and value.
Lead training for other teams to educate on programs and provide market updates.
Act with courage in providing recommendations to optimize ways of working together and outlining strategies to work smarter.