Senior Account Manager, Client Services

UnitedHealth Group•Eden Prairie, MN

4d•$91,700 - $163,700

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

3+ years of experience working in the pharmacy benefit, PBM, healthcare, managed care, or related healthcare operations space
2+ years of experience supporting Medicare, Medicare Advantage, Medicare Part D, Government Programs, or similar regulated healthcare lines of business
2+ years of experience interfacing directly with clients, business partners, or senior stakeholders in a client-service, account management, operations, or issue-resolution capacity
Working knowledge of pharmacy benefit operations, including claims, prior authorization, eligibility, benefit setup, and related PBM processes
Proficiency with Microsoft Office tools, including Outlook, Teams, Excel, PowerPoint, and Word

Nice To Haves

Experience with healthcare eligibility, file feeds, claim feeds, billing data, data delivery, issue resolution, or root cause analysis
Experience with RxClaim, ServiceNow, SharePoint, or other healthcare operations, ticketing, or client-service platforms
Experience supporting annual implementation cycles, new market launches, operational readiness activities, or other cross-functional initiatives
Experience supporting Medicaid and Dual Eligible (DSNP) programs, including interpretation and application of state-specific Medicaid regulations, contractual requirements, and operational processes
Experience using AI productivity tools such as Microsoft Copilot, ChatGPT, or similar tools to improve communication, organization, workflow efficiency, or business productivity

Responsibilities

Managing expectations across timelines, follow-up, issue resolution, escalations, stakeholder communication, and competing priorities
Working with internal matrix partners to represent client needs, align on expectations, clarify ownership, and drive accountability
Creating clear written communications, including client-ready emails, status updates, issue summaries, root cause updates, remediation updates, or executive-level summaries