Senior Account Executive

Morgan Street Holdings•Chicago, IL

4h•Hybrid

About The Position

The Senior Account Executive serves as a day-to-day lead for the Cuisinart account within the Client Services / Account Management team. The role is responsible for managing client relationships, supporting the Account Director in delivering Cuisinart’s Big Bet programs from initiation through execution, independently managing channel- and retailer-specific requests end-to-end, and integrating 360 capabilities—strategy, creative, content, production, studio, digital, social, retail/shopper, and analytics—into a cohesive program. This position operates with significant autonomy on channel- and retailer-specific requests, managing them from brief through delivery, while partnering with the Account Director on Big Bet initiatives to co-lead planning, client communications, and execution. The Senior Account Executive will also manage one Account Executive in support of the broader workstream. In addition, this role is accountable for evaluating how work is delivered, identifying inefficiencies, and driving operational improvements—standardizing recurring workflows, refining status and approval cadences, and introducing tools and templates that enable the team to deliver with greater speed and consistency. The ideal candidate is an experienced relationship manager who excels at running integrated programs end-to-end and brings a proactive approach to process improvement.

Requirements

4–6 years in client services / account management within an integrated, creative, or marketing agency, with a track record of progressing from supporting accounts to owning them.
Demonstrated experience leading 360 / integrated programs end-to-end — managing briefs, dependencies, approvals, risk, and timelines across strategy, creative, content, production, studio, digital, social, and analytics.
Confident, polished client presence, with proven experience serving as a day-to-day point of contact for marketing and brand stakeholders.
Strong written and verbal communication skills, with sound judgment regarding when to inform, recommend, or escalate.
Experience managing or mentoring a junior team member (e.g., Account Executive or Account Coordinator), including delegation, coaching, work review, and developing client-facing confidence.
Demonstrates exceptional attention to detail across timelines, briefs, status reports, approvals, and follow-through, with the ability to identify issues proactively.
Brings a systems-level perspective, with the ability to identify process breakdowns, propose improvements, and lead their implementation through to adoption.

Nice To Haves

Experience working on CPG, home goods, small appliance, or kitchen/lifestyle brands.
Experience on tentpole or large-scale integrated campaigns requiring cohesive execution across paid, owned, earned, retail, and social channels.

Responsibilities

Manage the day-to-day Cuisinart relationship, building credibility with Global Creative Services, brand, and product stakeholders, and establishing the role as a trusted partner in shaping the work.
Partner with the Account Director on Cuisinart’s Big Bet programs from brief through delivery, translating client objectives into defined scopes, plans, timelines, and approvals, and co-leading client communications and program execution.
Independently lead channel- and retailer-specific Cuisinart requests end-to-end, including scoping, briefing, internal coordination, client approvals, and final delivery.
Manage and develop one Account Executive, including delegating responsibilities, setting priorities, reviewing work for accuracy and quality, and building their capabilities across client communications, status reporting, timelines, and deliverable tracking.
Lead weekly status meetings, internal reviews, and client check-ins; document decisions and next steps consistently; and escalate risks early with a recommended course of action.
Coordinate the full 360 program, partnering with Strategy, Creative, Content, Production, Studio, Digital, Social, Retail/Shopper, and Analytics to deliver an integrated program across paid, owned, and earned channels.
Maintain ownership of project details, including briefs, timelines, dependencies, asset trackers, and approval logs across every workstream, ensuring the program is delivered on-brand, on-strategy, and on-time.
Manage program financials and resourcing on a day-to-day basis, including tracking burn rates, supporting estimates and SOW updates, and ensuring scope, assumptions, and change requests are clearly documented with the client.
Identify process gaps and propose solutions, including diagnosing root causes, designing improved workflows, and implementing changes across the team.
Develop repeatable templates and processes—including status formats, brief templates, kickoff agendas, asset trackers, and QA checklists.
Champion a culture of continuous improvement by leading program retrospectives, documenting outcomes and learnings, and sharing insights across the account.