Senior Account Executive

Morgan Street Holdings•Chicago, IL

27d•$77,000 - $82,000•Hybrid

About The Position

As Senior Account Executive, you will serve as the day-to-day lead for Conair and BaBylissPRO within our Client Services / Account Management team. You will own client relationships, partner with the Account Director to drive each brand's Big Bet programs from kickoff through delivery, independently manage channel- and retailer-specific requests end-to-end across both brands, and orchestrate the full 360 (strategy, creative, content, production, studio, digital, social, retail/shopper, and analytics) into a cohesive program. You will operate with significant autonomy on channel- and retailer-specific requests, taking them from brief to delivery, while partnering with the Account Director on Big Bet initiatives where you will co-lead planning, client communications, and execution. You will also manage one Account Executive who supports you across the work. Beyond delivery, you will identify where workflows can be improved—standardizing recurring processes, refining status and approval cadences, and introducing tools and templates that enable the team to move faster without compromising quality. This role is well-suited to someone who values strong client partnerships, end-to-end ownership of integrated programs, and a disciplined approach to operational improvement.

Requirements

4–6 years of experience in client services or account management within an integrated, creative, or marketing agency, with a demonstrated progression from supporting accounts to owning them.
Demonstrated experience leading 360 / integrated programs end-to-end — managing briefs, dependencies, approvals, risk, and timelines across strategy, creative, content, production, studio, digital, social, and analytics.
Confident, polished client presence—effective as a day-to-day point of contact for marketing and brand stakeholders, with strong written and verbal communication skills and sound judgment on when to inform, recommend, or escalate.
Experience managing or mentoring a junior team member (e.g., an Account Executive or Account Coordinator), including delegation, coaching, work review, and building their confidence in client-facing situations.
Detail-oriented and diligent—meticulous with timelines, briefs, status updates, approvals, and follow-through, with a sharp eye for identifying issues early.
Systems-oriented mindset—able to see beyond individual tasks to identify process gaps, propose improvements, and drive their adoption with persistence.

Nice To Haves

Experience working on CPG, beauty, personal care, haircare, or lifestyle brands.
Experience on tentpole or flagship integrated campaigns where a single program needed to deliver cohesively across paid, owned, earned, retail, and social channels.

Responsibilities

Manage day-to-day relationships with Conair and BaBylissPRO—establishing trusted partnerships with Global Creative Services, brand, and product stakeholders across both beauty brands, and serving as a primary point of contact to shape the work.
Partner with the Account Director on Conair and BaBylissPRO Big Bet programs from brief to delivery—translating client objectives into defined scopes, plans, timelines, and approvals; co-leading client communications and execution; and steering the program to completion.
Independently own one-off, channel- or retailer-specific Conair and BaBylissPRO requests end-to-end—scoping, briefing, driving the work through the team, managing client approvals, and ensuring on-time delivery.
Manage and mentor one Account Executive—delegating effectively, setting priorities, reviewing work for accuracy and quality, and developing their capabilities across client communications, status reporting, timelines, and deliverable tracking.
Lead weekly status meetings, internal reviews, and client check-ins; document decisions and next steps with rigor; and escalate risks early with a recommended path forward.
Orchestrate the full 360 — partnering with Strategy, Creative, Content, Production, Studio, Digital, Social, Retail/Shopper, and Analytics to deliver one integrated program across paid, owned, and earned channels.
Maintain rigorous oversight of project details—owning briefs, timelines, dependencies, asset trackers, and approval logs across every workstream to ensure the program delivers on-brand, on-strategy, and on-time.
Manage program financials and resourcing on a day-to-day basis—tracking burn rates, supporting estimates and SOW updates, and ensuring scope, assumptions, and change requests are clearly documented with the client.
Identify process gaps and propose solutions—recognizing inefficiencies, diagnosing root causes, designing improved approaches, and rolling them out across the team.
Build repeatable templates and operating rhythms—status formats, brief templates, kickoff agendas, asset trackers, and QA checklists.
Champion a culture of continuous improvement—facilitate program retrospectives, document what worked and what didn't, and share learnings across the account.