Senior Account Executive, Enterprise
About The Position
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow. The Senior Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative, business outcome focused sales professional, the Account Executive is responsible for driving revenue growth and bringing in new business from both prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.
Requirements
- 5+ years’ experience of direct, outside sales, quota-carrying role selling enterprise software solutions (multi-million dollar transactions, 6-24 month sales cycles) within the enterprise space (F500)
- Experience selling Cloud, SaaS and AI-based solutions in the following areas: Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, Conversational AI (Bots and Virtual Agents) and AI Copilots, Customer Relationship Management (CRM), Service Management, etc.
- Proven track record developing strategic relationships within the enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline (organic and through the channel), and developing opportunity plans & strategic long-term account plans.
- Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
- Experience developing marketing and prospecting plans for territory growth, with a track record of new logo account development.
- Ability to be an advocate for existing customers while driving upsell and cross sell opportunities.
- Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.
- Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
- Proven experience understanding customer needs and being able to articulate complex technology solutions.
- Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
- Familiarity with the MEDDPIC selling methodology.
- BS or BA degree
- Ability to travel up to 40%
Responsibilities
- Driving revenue growth and bringing in new business from both prospects and current customers.
- Solving the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s).
- Owning all opportunities and customers and coordinating resources and managing the sales campaign across the entire opportunity pipeline.
- Developing strategic relationships within the enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline (organic and through the channel), and developing opportunity plans & strategic long-term account plans.
- Effectively communicating the company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
- Developing marketing and prospecting plans for territory growth, with a track record of new logo account development.
- Being an advocate for existing customers while driving upsell and cross sell opportunities.
- Team selling and leading a diverse set of talented individuals towards a common goal within an account.
- Understanding customer needs and articulating complex technology solutions.
- Leading complex sales cycles, with a track record of successful revenue attainment.
- Deep understanding of the customer environment to align to the business units for AI use cases.
- Presenting product information to prospects, customers, and partners.
- Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
- Generating short-term results independently.
- Collaboratively strategizing for solving deal-level challenges.
- Creating and maintaining a sales pipeline to hit and surpass goals within designated market sectors.
- Accurately forecasting quarterly revenue and delivering on that revenue.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- Flexible work schedules and work from home opportunities
- paid volunteer time
- August Free Fridays
- well-being resources and regionally tailored programs for employees and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
