Senior Director, Operations
About The Position
ABM is seeking a Senior Account Director to manage a national account team, supporting a high-tech client portfolio. This role involves overseeing all aspects of services and operations, including human resources, accounting, Environmental Health & Safety (EH&S), energy management, performance quality, profit and loss (P&L), procurement, and client relations. The Senior Account Director is responsible for developing, planning, and cost-controlling procedures to ensure contract compliance across multiple client locations. Key responsibilities include ensuring client performance, satisfaction, and retention, as well as driving continuous improvement through staff development and operational excellence. The position also entails leading a multi-site operations team to deliver integrated facility management services across various environments such as automotive service centers, EV charging hubs, laboratories, and office spaces. The director will ensure safety, efficiency, customer satisfaction, and contract adherence, manage budgets and client communications, and build scalable infrastructure (people, process, tools) to support the client's planned exponential growth.
Responsibilities
- Manage a national account team supporting a high tech client portfolio.
- Manage all aspects of services and/or operations through planning, organizing, and directing the activities of associates.
- Oversee human resources management.
- Manage accounting functions.
- Ensure Environmental Health & Safety (EH&S) compliance.
- Manage energy consumption.
- Ensure performance quality.
- Manage profit and loss (P&L).
- Oversee procurement processes.
- Manage client relations.
- Develop, plan, and cost-control procedures to ensure contract compliance across multi-site locations.
- Be responsible for the performance, satisfaction, and retention of the client(s).
- Drive continual improvement by fostering a culture of staff development and operational excellence.
- Lead a multi-site operations team to deliver integrated facility management services across automotive service centers, EV charging hubs, laboratories, and office environments.
- Ensure safety, efficiency, customer satisfaction, and contract adherence.
- Manage budgets, client communications, and internal operations performance.
- Build scalable infrastructure (people, process, tools) to enable client’s planned exponential growth.
Benefits
- Comprehensive benefits package.
- Eligibility to participate in a Company incentive or bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
