Senior Account Director

dentsu•New York, NY

1d•$136,850 - $158,750•Hybrid

About The Position

The Senior Account Director is a senior client leadership role within Merkle’s Account Management function, focused on Digital Transformation. The role stewards one to three digital transformation clients and is responsible for relationship health, commercial performance, and the day-to-day client experience. Digital Transformation work spans the design and delivery of web and app experiences, front-end and back-end development, UX, commerce platforms, and connected ecosystems. The Senior Account Director is expected to understand these solutions well enough to lead credible client conversations, connect client needs to relevant capabilities, and identify growth opportunities. The role combines relationship leadership, commercial discipline, and proactive advisory. It partners closely with Client Partners, Project Managers, and capability leads to support seamless execution and a strong client experience. The position is based at the New York hub; employees within commuting distance of a hub are expected to work in-office three days per week, while employees outside commuting range may be designated remote depending on role and business needs. Work-location flexibility may be needed to support business and client needs.

Requirements

10+ years of experience in account management or client services within a digital agency, consulting firm, or technology services organization.
Experience supporting or leading Digital Transformation engagements, including web and mobile application development, UX initiatives, commerce platforms, and enterprise technology implementations, with the ability to discuss these solutions credibly with clients.
Proven ability to manage and grow senior client relationships, drive client retention, and generate organic account growth.
Strong commercial acumen, including experience with revenue forecasting, scope management, profitability discussions, and services engagement financials.
Exceptional communication and stakeholder management skills, with the ability to engage effectively from project teams through executive leadership.
Experience partnering closely with Project Managers and Delivery leaders on complex, multi-workstream engagements, and understanding of effective account management and delivery team collaboration.
Proficiency with Salesforce or a similar CRM platform for forecasting, pipeline management, and account documentation.
Ability to coach and develop junior talent while contributing positively to team culture and organizational growth.

Nice To Haves

Familiarity with leading content management systems and/or commerce platforms.

Responsibilities

Build and sustain trusted, multi-threaded client relationships, developing a deep understanding of clients’ business models, competitive landscapes, and strategic priorities.
Identify emerging client needs, flag risks early, and connect business challenges to Merkle capabilities and alliance partner solutions.
Manage alignment across client buyers, delivery leads, technology partners, and senior sponsors, bridging client expectations and internal execution.
Own the commercial health of assigned accounts, including revenue forecasting, scope management, change order execution, and Salesforce accuracy.
Contribute to account retention, renewal strategies, and growth planning with Client Partners and Growth teams, identifying and developing expansion opportunities.
Translate client priorities into actionable direction for delivery teams to improve execution and maintain alignment with business objectives.
Develop and mentor junior account team members and model best practices in client leadership and account management.