Senior Account Director
About The Position
The Senior Account Director typically plays a critical role in managing high-value client relationships, particularly with large-scale telecommunications companies, data centers, or cloud service providers. They are responsible for driving business growth, developing strategic partnerships, and ensuring that clients’ needs are met with tailored solutions in Connectivity, Colocation and infrastructure services. Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. This role involves leading the sales process, establishing strong relationships with senior executives, and collaborating with internal teams to deliver customized solutions. The Senior Account Director will drive revenue growth through strategic account management, identifying new business opportunities, and ensuring client satisfaction.
Requirements
- Bachelor’s degree in Business, Telecommunications, Engineering, or a related field.
- Minimum of ten (10) years of experience in sales or account management in the telecom, cloud infrastructure, or hyperscale data center sectors.
- Proven track record of successful hunting and driving business growth.
- Experience working with senior executives and leading cross-functional teams.
- Strong understanding of telecom infrastructure, hyperscale data centers, and cloud solutions.
- Excellent negotiation, presentation, and communication skills.
- Ability to analyze market trends and competitive intelligence to drive strategic decision-making.
- Ability to manage multiple projects and accounts simultaneously while meeting deadlines.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Generate sales revenue by actively promoting Zayo products and services to assigned accounts.
- Work collaboratively with the clients, their end users, Zayo engineers, product teams and offer management team to find smart solutions to solve your clients’ business objectives.
- Present proposals and manage customers through the sales process.
- Attain high Customer satisfaction scores based on excellent customer support, exceptional account management, and professionalism
- Maintain business relationships with customers, securing existing revenue on long-term commitments and/or selling new services.
- Apply knowledge of business, customers, industry, Zayo, and services to achieve revenue objectives
- Develop and successfully execute account strategy, account plan, solution designs, while also building strong relationships.
- Manage high volume of work while maintaining a high degree of responsiveness and quality.
- Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.
- Provide accurate and timely forecasts of sales opportunities and churn events.
- Develop and maintain records of activity (e.g. tracking meeting notes, client calls, client correspondence (emails, LinkedIn, texts, etc.).
- Provide accurate and timely information to management.
- Coordinate closely with other departments to ensure customer satisfaction is maintained and sales metrics are achieved.
- Collaboratively work with an extensive team and resources, while concurrently performing as an individual with minimal supervision.
Benefits
- health insurance
- life insurance
- disability retirement plans
- paid time off
- paid parental leave
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
