Senior Account Administrator

Alera Group

1d•Remote

About The Position

Senior Account Administrator – Employee Benefits Remote | Preference for PST and MST time zones At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Senior Account Administrator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

4+ years of experience in employee benefits or group insurance
Strong knowledge of medical, dental, vision, life, and disability plans
Experience working with insurance carriers and vendor partners
Proficiency in Microsoft Excel, Word, and Outlook
Excellent organizational, time management, and communication skills
Ability to manage multiple accounts and deadlines with strong attention to detail

Nice To Haves

Life & Health insurance license or ability to obtain quickly
Experience in an agency or brokerage environment
Familiarity with compliance topics such as ACA, COBRA, and HIPAA
Detail orientation
Accountability and follow‑through
Collaborative mindset
Client‑first thinking
Strong communication and organizational skills

Responsibilities

Manage ongoing service needs for assigned employee benefits clients
Act as a primary point of contact for client inquiries, issues, and escalations
Work closely with Account Managers and Producers to support client satisfaction and retention
Prepare client‑facing materials including benefit summaries, open enrollment guides, and presentation materials
Coordinate and support renewal processes, including data gathering, report preparation, and execution support
Assist with open enrollment planning and execution, including employee meetings and communications
Communicate with insurance carriers to resolve eligibility, billing, and claims issues
Maintain accurate client records in agency management systems
Ensure compliance with applicable regulations and internal processes
Support retention efforts by delivering timely, accurate, and responsive service
Contribute to positive client experiences that strengthen long‑term relationships